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Drift Spa Policies & Guidelines
We value our reputation for providing excellence in technical services and creating an atmosphere of genuine caring and concern for your well-being. Please do not hesitate to advise a guest service representative if you need any assistance or have any questions or concerns.
To accommodate your preferences, advance reservations are recommended. We suggest you contact a Guest Service Representative prior to your arrival at the hotel. They will be delighted to guide you toward experiences that best suit your needs. We will request a credit card to reserve your appointment; however, you may pay with cash, credit card or gift certificate on the day of your service.
If you must reschedule or cancel an appointment please notify the reception desk 12 hours in advance to avoid being charged for the service. Cancellations of Spa Events require 48 hours notice. All missed appointments without proper notice are subject to 100% charge.
When Should I Arrive?
We suggest you and your guests arrive 30 minutes before your scheduled appointment. This allows you to get comfortable and experience the facilities before you begin your treatments.
Please respect scheduled appointments. Arriving late will interfere with the length of your treatment. All appointments must end at their scheduled time so the next guest will not experience a delay.
Please be sure to inform your service provider if you are pregnant, have high blood pressure, heart ailments or any condition that may be affected by heat therapies, massage or skin care treatments.
For peace and privacy, cellphones and cameras are not permitted in the spa or salon. Please silence your phone when placing it in your assigned locker.
We regret that we cannot be responsible for loss or damage to personal articles of clothing or accessories.
Smoking is not permitted in the spa, salon or fitness areas.
For your convenience, an 18% service charge will be automatically added to all services.
You will receive a robe and sandals to wear between treatments and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy. For your comfort, it is your choice to wear undergarments during treatments. Swimsuits are required in the pool-sauna-steam areas.
Drift Spa is a sanctuary...therefore we are not able to accept appointments for children under 16 years of age in spa areas. Children under the age of 16 are allowed in the salon area when accompanied by a parent.