Employment

Potential Employees

Thank you for visiting the Island Resort & Casino’s employment website. Wholly owned and operated by the Hannahville Indian Community, the Island Resort & Casino has been an industry leader in entertainment for over 20 years. We take pride in our commitment to customer service and the ability to provide each of our guests with their “total experience”. As a continuously growing enterprise, we are constantly seeking talented and motivated individuals who can contribute to the overall success of our organization.

The Island Resort & Casino is pleased to offer a highly competitive compensation package coupled with a diverse assortment of health and work-life benefits that allow our employees to meet their financial obligations, maintain health and wellness, prepare for retirement and maintain a balance between work and home.

Benefits

Based on eligibility, compensation packages can include:

  • Competitive wages and salaries.
  • Access to income protection programs such as life, disability & accidental death & dismemberment insurance.
  • Comprehensive wellness program.*
  • 401k retirement plans.*
  • Comprehensive health benefits.*
  • Paid holidays, leave-of-absence policies and vacation opportunities.*

*Eligibility requirements apply.

Employment Statement To Applicants

In order to work at the Island Resort and Casino you:

  • Must be 18 years of age or older.
    * Select positions available for persons 16-17 years of age. Contact H.R. directly at 906-723-2040 for further details.
  • Have the legal right to work in the United States.
  • Must present proof of identity and employment eligibility.
  • Comply with Hannahville Indian Community’s Drug & Alcohol Free Workplace Policy.

The Island Resort and Casino will keep all applications turned in, on-file for six (6) months. However, only applicants who have updated for a specific position in the past thirty (30) days will be considered for an interview. It is the applicant’s responsibility to call or stop in Human Resources to update their application with new or different information (Examples included: new phone number or update for a job posting).

Applicants will only be considered for positions that are listed on the application. If the application states “any”, the applicant may not always be considered for a position. A listing of positions can be found below.

Blackjack Dealer Class

OPENING DATE: 8/24/20
CLOSING DATE: OPEN
PART-TIME POSITIONS. MUST COMPLETE ALL ELIGIBILITY REQUIREMENTS PRIOR TO THE START OF CLASS. ALL TRAINING PARTICIPANTS THAT DO NOT SUCCESSFULLY COMPLETE TRAINING REQUIREMENTS WILL BE REQUIRED TO TRANSFER TO ANOTHER PT POSITION WITHIN THE CASINO. CLASS WILL RUN MONDAY-FRIDAY 8AM-4PM FOR 4 WEEKS. EXPERIENCED DEALERS MAY HAVE THE OPPORTUNITY TO TEST OUT EARLY.
WAGE: $ 9.45 – DURING TRAINING PERIOD
$ 5.40/HOUR + TIPS UPON SUCESSFUL COMPLETION OF CLASS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide superior customer service to internal/external customers.
  • Ensure efficient operation of shift by performing the following:
    Explain rules to players when opening tables, as required.
    Maintain reasonable control of table by ensuring that no abusive language/ abusive action or excessive consumption of alcohol by any/all players.
  • Collect and pay all bets correctly.
  • Ensure that all bets conform to the prescribed table limit.
  • Properly maintain chip tray and mark tray according to proper denominations.
  • Sign all paperwork that pertains to the drop box of the gaming table, along with verifying for accuracy.
  • Ensure card members are rated.
  • Maintain integrity of the game at the highest possible level.
  • Report all errors directly to the Floor Supervisor.
  • Watch/report suspicious activities of all customers and/or co-workers.
  • Follow all table procedures.
  • Attend all dealer meetings.

DESIRED QUALIFICATIONS:
Education: High School Diploma or G.E.D. Successful completion of Blackjack Class.
Experience: Blackjack experience preferred.
Knowledge: Knowledge of gaming policies and procedures.
Skills and Abilities:

  • Must be able to work in a fast paced environment and handle high stress situations as they present themselves.
  • Proven customer service skills, excellent math skills, and strong organizational and interpersonal skills and flexible to work any day/any shift.

TOOLS AND EQUIPMENT USED:
Cards, card shufflers, card shoe, and chips.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for 45 minutes of every hour while at the blackjack table.
  • Sit 15-minutes every hour.
  • Use both right/left hands for repetitive motion, performing simple grasping, pushing and pulling for 45 minutes out of every hour.
  • Bend, squat, kneel, reach, twist, and rotate as needed during shift.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environment on Gaming Floor can be very fast paced and highly stressful with extreme exposure to noise and cigarette smoke.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; Successful completion of Blackjack Class and job related tests.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Bingo Runner/Caller

OPENING DATE: 9/16/20
CLOSING DATE: OPEN
HOURS: PART TIME POSITIONS; MUST BE AVAILABLE TO WORK ALL SHIFTS, HOLIDAYS AND WEEKENDS. MUST BE WILLING TO CALL BINGO
WAGE: $ 7.50 / HOUR + TIPS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide excellent customer service to customers, internal and external alike.
  • Sell bingo cards to customers and provide change if needed.
  • Verify winning numbers and do proper payout to winning customer.
  • Perform inventory of bingo cards issued for session.
  • Remain familiar with Player’s club earning/redemption procedures.
  • Ensure proper procedures are being followed for all games.
  • Keep bingo tables free and clear of used cards and other debris. Perform data entry when needed.
  • All other duties as assigned.

    MINIMUM QUALIFICATIONS:
    Education: High School Diploma or GED
    Experience: Basic computer experience preferred.
    Knowledge: Basic knowledge of bingo operations. Knowledge and understanding of Casino policies and procedures after completion of orientation.
    Skills and Abilities:

  • Must have proven customer service skills.
  • Must have the ability to maintain a professional, friendly, and courteous demeanor and be able to handle high stress situations as they present themselves.
  • Must have excellent verbal and written communication skills along with having strong interpersonal and organizational skills/
  • Must have excellent mathematical skills.
  • Must be a team player and have proven dependability and reliability.
  • Must be flexible in the days and shifts available for work.
  • Must be able to maintain a strict confidentiality with all information.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Shifts vary, Monday through Saturday / 7 hour shifts, Sunday / 12 hour shift.) 

  • Lift and carry up to 5-10 pounds frequently and 50 pounds occasionally during a shift.
  • Use of both right and left hands for repetitive motion, performing simple grasping, pushing, pulling and fine manipulation.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed during the shift.
    **All other physical requirements depend on which bingo function is being performed;
  • Stand/walk for 80% of shift while running bingo.
  • Sit for 80% of shift while calling bingo or in cashier position.
  • Depending on daily activities, all requirements may vary from what is listed above.

WORK ENVIRONMENT:
The work environment that this position will deal with can become very noisy due to the number of customers present. Cigarette smoke must also be tolerated as for the level can become excessive. When performing cashier position, must be able to work in confined work area with other co-workers present.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3. 

Building & Ground Maintenance

OPENING DATE: 8/13/20
CLOSING DATE: OPEN
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: BASED ON EXPERIENCE

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Be available to perform Custodial Duties when needed, which when performed will include the following:

  • Perform Building & Grounds operations such as drywall repair, painting, drain cleaning, plumbing and carpentry repairs projects and operations
  • Perform year-round exterior grounds maintenance (trash pickups, etc.)
  • Respond to service calls with diligence and professionalism
  • Dust, sweep, rake, vacuum, wash strip, wax, polish, shampoo, buff, bonnet and extract areas, equipment and or furnishings
  • Fill product dispensers such as toilet paper, hand towels etc.
  • Empty and reline trash receptacles
  • Table and chair setup/ teardowns
  • Perform seasonal ice removal/ snow shoveling/ salting necessary areas and surfaces
  • Participate in company sponsored training so to enhance their daily monitoring, maintenance, repair and operation of Casino related Buildings and Grounds equipment
  • Participate actively and efficiently in the preventative maintenance program
  • Communicate building and grounds crisis service needs and failures to supervisor and manager
  • Assist in crisis related repairs
  • Perform seasonal grass cutting, weeding, trimming, Snowplowing and Salting etc.
  • Assist Building and Grounds Maintenance Trainees and HVAC Technicians

DESIRED QUALIFICATIONS:
Education: Must have High School Diploma or G.E.D.
Experience: Minimum 2 years verifiable experience serving in a capacity directly related to the Building & Grounds trade
Knowledge: Must be mechanically inclined and posses a working knowledge of the principles, practices, tools and materials of the Building & Grounds trade.
Skills and Abilities:

  • Must be safety conscious, results oriented and posses strong impact awareness skills.
  • Must have a valid driver’s license.
  • Must be able to pass forklift training.
  • Must be detail oriented.
  • Must have excellent Customer Service skills.
  • Must be flexible in the days and hours available for work.

TOOLS AND EQUIPMENT USED:
Commercial carpet/floor scrubbers, extractors, buffers, vacuums, mops, wringers, dusters, brushes, gloves, safety glasses, aerosol cans, spray bottles. Carpentry, plumbing and electrical tools, snowplowing equipment, ladders, scaffolds, man-lifts, grass cutters, trimmers, drain openers, etc.

PHYSICAL DEMANDS:
The essential duties of this position are capable of generating the following physical demands:

  • Stand for up to 7 hours of an 8-hour shift.
  • Sit for up to 3 hours of an 8-hour shift.
  • Walk for up to 7 hours of an 8-hour shift.
  • Must be able to climb ladders and utilize man-lift equipment as needed.
  • Must be able to lift and carry up to 50 pounds frequently during an 8-hour day.
  • Must be able to work with the follow cleaners on a daily basis: acid based, ammonia based, chlorine based and petroleum based.
  • Must be able to wear rubber gloves.
  • Must be able to use both hands for repetitive motion for up to 7 hours of an 8-hour shift.
  • Must be able to frequently bend, squat, reach, twist, and rotate as needed with an 8-hour shift.
  • Depending on daily activities, all requirements during a shift may vary from what is listed above.

WORK ENVIRONMENT:

  • Weather extremes from summer heat and rain to winter cold, snow and ice.
  • Noise levels varying from roaring concert crowds, to quiet employee talks.
  • Mechanical noises depending on the task at hand and/or equipment involved.
  • Exposure to potential injury hazards occur daily while performing the duties of this job.

Potential injury hazards include, but are not limited to the following:

  • Working at or on elevated levels such as roofs, platforms, plenums and lift equipment.
  • Proximity contact with high voltage power equipment such as motors, pumps, and service panels / disconnects
  • Exposure to cleaning chemicals.
  • Proximity contact with high temperature devices and appliances such as deep fryers, grills, ovens, broilers, boilers, pipes and water heaters.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Call Center Agent

OPENING DATE: 9/29/20
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDSAND HOLIDAYS
WAGE: $ 11.25 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer and respond to calls according to the established telephone etiquette procedure in a mature, clear, polite, professional and courteous manner.
  • Route and transfer calls for pick up.
  • Page customers and authorized employees when requested.
  • Answer general inquiries about scheduled facility events.
  • Handle emergency or prank calls according to established procedures.
  • Check Hotel and RV park locations for availability.
  • Make reservations, give confirmation numbers(s) and explain cancellation policy.
  • Make changes to reservations or confirm reservations as needed upon request.
  • Cancel established reservations upon request and provide caller with cancellation number(s).
  • Cross reference reservations to accommodate customer preferences and requests.Set up Hotel and RV park group blocks.
  • Route selected charges to group master.
  • Inform caller of rates and applicable taxes based on room type(s) and time frame of reservation(s).
  • Verbalize to customers and note on reservations when selected discounts apply.
  • Provide information to callers about applicable rules, regulations and policies in regards to children, pets, and pool/exercise room usage.Provide caller information about carry-in alcohol beverage policies.
  • Foster superior work relations and communication with all departments.
  • Follow strict policies concerning release of confidential information about guests and employees.
  • Remain abreast of all emergency procedures including medical, environmental, bio-hazardous, bomb threats, power outages, fire and robbery.
  • Report all hotel and RV park concerns and potential problems immediately to departmental supervisors.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or G.E.D. Minimum two years post secondary courses in computer systems and software preferred.
Experience: Previous telephone operator or related work experience. Minimum 5 years of related computer systems experience.
Knowledge: Must be knowledgeable of good telephone etiquette. Must be knowledgeable of a variety of basic computer system applications. Must have operating knowledge of office equipment including, but not limited to; copy, fax, personal computer, printers and ten key adding machines.
Skills and Abilities:

  • Must have excellent communication and customer service skills.
  • Must be able to speak in a clear, concise, mature, and professional voice.
  • Must be able to multi-task, prioritize and work effectively under pressure.
  • Must be able to work independently and in a team environment.
  • Must be able to handle irate, irrational and frustrated callers in a calm and positive manner by using good customer service techniques, communicating professionally under all circumstances at all times.
  • Must be able to remain steady and act quickly in emergency situations and have the ability to handle stress effectively.
  • Must be able to work independently without supervision.
  • Must be able to handle periods of high and low volumes of calls and reservations.
  • Must be willing to learn and adapt to new software and equipment as it is incorporated into the department.
  • Must be able to work any day, any shift, holidays and weekends.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Convention Set Up

OPENING DATE: 10/20/20
CLOSING DATE: OPEN
HOURS: PART-TIME POSITIONS; MUST BE AVAILABLE FOR ALL DAYS/SHIFTS, WEEKENDS, HOLIDAYS AND SPECIAL EVENTS.
WAGE: $ 11.25 / HOUR + TIPS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Inspect cleanliness and working condition of all linens, skirting and table top items to be setup in function area.
  • Report all damages or issues to appropriate staff.
  • Set-up table linens, skirting and table top items (water pitchers, glasses, supplies,etc.)
  • Clean, store, and secure in an organized manner table linens, skirting and table top items for convention functions.
  • Respond and complete customer requests in a friendly professional manner.
  • Clean and maintain storage and service areas in the convention facilities ensuring standards of cleanliness.
  • Complete all necessary side work to include filling and stocking salt/pepper shakers, stocking silverware, glassware and dishware.
  • Perform other duties as assigned.

MINIMUM QUALIFICATIONS:
Education: High school diploma or equivalent required.
Experience: Previous experience preferred, but on the job training will be provided.
Knowledge, Skills & Abilities:

  • Must have the ability to communicate with team members and management both verbally and in writing.
  • Must be detail oriented yet efficient and be able to take and follow direction and be flexible to change.

PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to be stand/walk for the majority of shift and be able to reach, bend, twist, and kneel.
  • Lift and carry up to 20 pounds frequently.

WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Fast paced, constant direction and the ability to work any and all shifts, hours, and days of the year including nights and holidays.

SELECTION GUIDELINES: 
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Convention Waitstaff

OPENING DATE: 9/23/20
CLOSING DATE: OPEN
HOURS: PART-TIME POSITIONS; MUST BE AVAILABLE FOR ALL DAYS/SHIFTS, WEEKENDS, HOLIDAYS AND SPECIAL EVENTS.
WAGE: $ 5.15 / HOUR + TIPS

ESSENTIAL DUITES AND RESPONSIBILITIES:

    • Provide superior customer service to all customers.
    • Maintain and complete prep-work as needed.
    • Set up and clean up of facility for events including dishware, glassware, silverware, linens and other amenities according to convention event.
    • Serve food and beverage including liquor, beer, wine, and other beverages to customers while following established procedures for making and serving of all drinks.
    • Till procedures including balancing of tills at end of event.
    • Other duties as assigned or requested by the Food & Beverage Director, Food & Beverage Managers, Convention Manager, Supervisor, and Leads.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED.
Experience: Previous restaurant and food handling experience is preferred. Previous experience operating a cash register, waiting on customers, and/or bartending preferred.
Skills & Abilities:

    • Must be flexible with days and hours available for work and must be available for mostly weekends.
    • Must be able to work in a high stress environment.
    • Must be able to multi-task and react to changing priorities along with being organized.
    • Must be a team player with good communication skills and have proven dependability and reliability.
    • Must have the ability to maintain a professional, friendly and courteous demeanor;
    • Must maintain strict customer, co-workers and company confidentiality.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Stand/ Walk for 90% of a shift.
    • Lift and carry up to 50 pounds repetitively during a shift without assistance.
    • Must be able to use both right/left hands for repetitive motion.
    • Must be able to bend, squat, kneel, reach, twist, and rotate repetitively during shift.
    • Depending on daily activities, all requirements during a work shift may be higher or lower than what is listed above.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Custodian (Full Time)

OPENING DATE: 10/05/20
CLOSING DATE: OPEN
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 10.75 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Dust, sweep, rake, vacuum, wash, strip, wax, polish, shampoo, buff, bonnet and extract areas, equipment and or furnishings.
  • Fill Product dispensers such as toilet paper, hand towels, soap, etc.
  • Empty and reline trash receptacles.
  • Bale and dispose of cardboard.
  • Perform service calls.
  • Table and chair setup / teardown.
  • Seasonal ice removal / snow shoveling / salting necessary areas and surfaces.
  • Safely contain, clean, remove and dispose of bodily fluid spills and/or discharge.
  • Properly communicate safety concerns and or service needs to designated personnel.
  • All other duties as assigned by Manager and/or Supervisory Staff

MINIMUM QUALIFICATIONS:
Education: Must have High School Diploma or G.E.D.
Experience: Previous custodial experience preferred
Knowledge: Must have a working knowledge of cleaning equipment and supplies
Skills and Abilities:

  • Must be detail oriented.
  • Must be flexible and willing to work any day any shift.
  • Must be willing and able to exercise the principles and practices of excellent Customer Service.

TOOLS AND EQUIPMENT USED:
Commercial carpet/ floor scrubbers, extractors, buffers, vacuums, mops, buckets, wringers, dusters, brushes, gloves, safety glasses, aerosol cans, spray bottles. Basic carpentry and plumbing tools. Snowplowing equipment, man-lifts and ladders.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The essential duties of this position are capable of generating the following physical demands.

  • Stand for up to 7 hours of an 8-hour shift.
  • Sit for up to 3 hours of an 8-hour shift.
  • Walk for up to 7 hours of an 8-hour shift.
  • Must be able to climb ladders and utilize man-lift equipment as needed.
  • Must be able to lift and carry up to 30 pounds frequently during an 8-hour shift.
  • Must be able to work with the follow cleaners on a daily basis: acid based, ammonia based, and chlorine based.
  • Must be able to wear rubber gloves during the cleaning of bathrooms and the clean up of bodily fluids.
  • Must be able to use both hands for repetitive motion for up to 7 hours of an 8-hour shift.
  • Must be able to frequently bend, squat, reach, twist, and rotate as needed with an 8-hour shift.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Custodian (Part Time)

OPENING DATE: 9/23/20
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 11.25 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Dust, sweep, rake, vacuum, wash, strip, wax, polish, shampoo, buff, bonnet and extract areas, equipment and or furnishings.
  • Fill Product dispensers such as toilet paper, hand towels, soap, etc.
  • Empty and reline trash receptacles.
  • Bale and dispose of cardboard.
  • Perform service calls.
  • Table and chair setup / teardown.
  • Seasonal ice removal / snow shoveling / salting necessary areas and surfaces.
  • Safely contain, clean, remove and dispose of bodily fluid spills and/or discharge.
  • Properly communicate safety concerns and or service needs to designated personnel.
  • All other duties as assigned by Manager and/or Supervisory Staff

 

MINIMUM QUALIFICATIONS:
Education: Must have High School Diploma or G.E.D.

Experience: Previous custodial experience preferred

Knowledge: Must have a working knowledge of cleaning equipment and supplies

Skills and Abilities: Must be detail oriented. Must be flexible and willing to work any day any shift. Must be willing and able to exercise the principles and practices of excellent Customer Service.

TOOLS AND EQUIPMENT USED:
Commercial carpet/ floor scrubbers, extractors, buffers, vacuums, mops, buckets, wringers, dusters, brushes, gloves, safety glasses, aerosol cans, spray bottles. Basic carpentry and plumbing tools. Snowplowing equipment, man-lifts and ladders.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The essential duties of this position are capable of generating the following physical demands.

  • Stand for up to 7 hours of an 8-hour shift.
  • Sit for up to 3 hours of an 8-hour shift.
  • Walk for up to 7 hours of an 8-hour shift.
  • Must be able to climb ladders and utilize man-lift equipment as needed.
  • Must be able to lift and carry up to 30 pounds frequently during an 8-hour shift.
  • Must be able to work with the follow cleaners on a daily basis: acid based, ammonia based, and chlorine based.
  • Must be able to wear rubber gloves during the cleaning of bathrooms and the clean up of bodily fluids.
  • Must be able to use both hands for repetitive motion for up to 7 hours of an 8-hour shift.
  • Must be able to frequently bend, squat, reach, twist, and rotate as needed with an 8-hour shift.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Entertainment Usher

OPENING DATE: 9/23/20
CLOSING DATE: OPEN
WAGE: $10.00
HOURS: PART-TIME POSITION(S); HOURS MAY VARY; SHOWS ARE MAINLY FRIDAY & SATURDAY EVENINGS ALONG WITH OTHER MANDATORY DAYS FOR EXAMPLE: NEW YEARS EVE, VALENTINES DAY, HUNTING SEASON AND OTHER SPECIAL EVENTS. YOU MAY ALSO BE UTILIZED IN THE RECEPTION AREA IN FRONT OF THE CONVENTION CENTER. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Take tickets from customers at showroom door while verifying the date and time coincide with the ticket.
  • Escort customers to the correct seat assignment.
  • Monitor incoming customers to ensure that they put drinks into plastic cups and are not bringing food into the showroom.
  • Answer questions customers may have about the concert or up coming events.
  • Report customer complaints or upset customer situations to supervisor or manager.
  • Assist in monitoring showroom during concerts; report any questionable behavior to supervisor, manager, or security staff.
  • Work reception window in convention center when scheduled.
  • All other duties as assigned by Department Manager.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or G.E.D.
Experience: Minimum 1-year customer service experience.
Skills and Abilities: Must be able to work under pressure, think quickly and handle several projects at once. Must have good verbal communication skills

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for 75-90 minutes during each event.
  • Walk for approximately 45 minutes per event.
  • Lift and carry 5-20 pounds frequently and up to 50 pounds occasionally with assistance during each event.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed during each shift. 

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

 

Experienced Blackjack Dealers

OPENING DATE: 9/23/20
CLOSING DATE: OPEN
PART-TIME POSITIONS: MUST HAVE PREVIOUS BLACKJACK EXPERIENCE & SUCCESSFULLY PASS REQUIRED COURSE.
MUST COMPLETE ALL PRE-EMPLOYMENT ELIGIBILITY REQUIREMENTS PRIOR TO THE START OF CLASS.
WAGE: $ 9.45 DURING TRAINING PERIOD $ 5.40 / HOUR + TIPS UPON SUCCESSFUL COMPLETION OF CLASS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide superior customer service to internal/external customers.
  • Ensure efficient operation of shift by performing the following:
    • Explain rules to players when opening tables, as required.
    • Maintain reasonable control of table by ensuring that no abusive language/ abusive action or excessive consumption of alcohol by any/all players.
  • Collect and pay all bets correctly.
  • Ensure that all bets conform to the prescribed table limit.
  • Properly maintain chip tray and mark tray according to proper denominations.
  • Sign all paperwork that pertains to the drop box of the gaming table, along with verifying for accuracy.
  • Ensure card members are rated.
  • Maintain integrity of the game at the highest possible level.
  • Report all errors directly to the Floor Supervisor.
  • Watch/report suspicious activities of all customers and/or co-workers.Follow all table procedures.
  • Attend all dealer meetings.
  • All other duties as assigned by Management.

DESIRED QUALIFICATIONS:
Education: High School Diploma or G.E.D.  Must successfully complete Blackjack Class.
Experience: Blackjack experience preferred.
Knowledge: Knowledge of gaming policies and procedures.
Skills and Abilities: Must be able to work in a fast paced environment and handle high stress situations as they present themselves. Proven customer service skills, excellent math skills, and strong organizational and interpersonal skills and flexible to work any day/any shift.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for 45 minutes of every hour while at the blackjack table.
  • Sit 15-minutes every hour.
  • Use both right/left hands for repetitive motion, performing simple grasping, pushing and pulling for 45 minutes out of every hour.
  • Bend, squat, kneel, reach, twist, and rotate as needed during shift.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environment on Gaming Floor can be very fast paced and highly stressful with extreme exposure to noise and cigarette smoke.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; Successful completion of Blackjack Class and job related tests.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Guest Services / Shuttle Driver

OPENING DATE: 9/23/20
CLOSING DATE: OPEN
HOURS: PART-TIME POSITION(S); HOURS OF OPERATION ARE 8AM-3AM; MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 11.25 + TIPS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greet patrons and provide customer service.
  • Deliver and retrieve luggage to/from hotel rooms as requested by hotel staff or guests.
  • Follow policies and procedures in regard to patron’s coats and outerwear and perform coat check operations.
  • Deliver amenities to hotel rooms when requested by Supervisor.
  • Drive shuttle vans for pick up and drop off from RV park and at area participating motels. Provide other transportation services as directed.
  • Promote, keep up to date and maintain current knowledge on casino events.
  • Be knowledgeable of facility.
  • Perform duties in a professional manner at all times.
  • Report violations to Security when appropriate.
  • Check ID’s, issue wristbands to minors and ensure that alcohol does not leave the premises.
  • Assist with bus arrivals and departures.
  • All other duties as assigned by Management.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED
Experience: Must possess and maintain a current/valid chauffeurs license. Must meet all insurance carrier requirements.
Knowledge: Must know rules of the highway and have knowledge of vehicular systems and be able to detect deficiencies for repair.
Skills and Abilities: Must present oneself in a professional, congenial and hospitable manner at all times and provide excellent customer service. Must be a team player and communicate in a relaxed and calm manner with all customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to drive 8-10 hour shift in sometimes hazardous weather and road conditions.
  • Must be able to stand for up to 7 hours of an 8 hour shift.
  • Must be able to bend, squat, reach, pull, push and lift up to 60 pounds occasionally.
  • Lift up to 30 pounds multiple times when on floor duty.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be physically able to work under pressure and deadlines in a smoke and noise filled environment.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Hotel Lodging Associate (Full Time)

OPENING DATE: 10/14/20
CLOSING DATE: OPEN
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 10.75 / FULL TIME

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform all necessary functions and data entry of new and/or modified reservation, registration and account ledger information on the various office system equipment and software programs used.
  • Reconcile posted account balances to charges and credits entered.
  • Print, file and disseminate all required reports for the appropriate designated areas.
  • Act as a liaison for guest inquiries.
  • Assume and provide positive support readily and enthusiastically, coordinate teamwork efforts within and across departments to fulfill company policy/procedure and mission statement goals.
  • Implement and utilize emergency procedures when necessary.
  • Provide mature, hospitable and quality work while in the performance of duties.
  • Perform switchboard operations when required and necessary.
  • Fill in when necessary to perform Night Auditor duties.
  • Perform other duties as assigned.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED. Must have completed a minimum of 2 years of courses in computer applications. General accounting/bookkeeping practices preferred or 5 years work related experience.
Experience: Minimum 5 years of work related computer/accounting experience in an office setting and have had experience in working with the public.
Knowledge, Skills & Abilities: 

  • Proven knowledge of general office machines and a variety of basic to moderate computer software applications with general accounting practices desirable
  • Must have the ability and skills to problem-solve with sound and mature decisions while multitasking under a fast-paced environment.
  • Must have the ability and skills to work under constant stress, time constraints and changes.
  • Ability to work independently and actively participate as a team member.
  • Must be able to communicate effectively and confidently with a diverse group of people and show initiative and responsibility.
  • Must have the skills and ability to handle large sums of cash with integrity.
  • Employee will be required to dress appropriately and be groomed professionally while on duty.
  • Employee will be required to work rotating shift work including holidays, weekends and as needed on a call-in basis.

TOOLS AND EQUIPMENT USED:
General business machines in addition to credit card machines, electronic key card machines, point of sale systems and computer systems and applications.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In an 8-hour shift, this employee will have the following physical demands placed upon them:

  • Sit for 4 hours of an 8-hour shift.
  • Stand/walk up to 7 hours of an 8 hour shift.
  • Must be able to lift 25 pounds frequently and 50 pounds occasionally with assistance.
  • Push a loaded food cart or dish cart without assistance.
  • Must be able to bend, squat, kneel, reach, twist and rotate as needed.

WORK ENVIRONMENT: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Repetitive hand movements with data entry work. Employee will be required to work sitting and standing with a computer monitor for long periods of time. Must be able to bend, twist, kneel, and lift up to 25 pounds occasionally.

SELECTION GUIDELINES: 
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Hotel Lodging Associate (Part Time)

OPENING DATE: 9/23/20
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 11.25 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform all necessary functions and data entry of new and/or modified reservation, registration and account ledger information on the various office system equipment and software programs used.
  • Reconcile posted account balances to charges and credits entered.
  • Print, file and disseminate all required reports for the appropriate designated areas.
  • Act as a liaison for guest inquiries.
  • Assume and provide positive support readily and enthusiastically, coordinate teamwork efforts within and across departments to fulfill company policy/procedure and mission statement goals.
  • Implement and utilize emergency procedures when necessary.
  • Provide mature, hospitable and quality work while in the performance of duties.
  • Perform switchboard operations when required and necessary.
  • Fill in when necessary to perform Night Auditor duties.
  • Perform other duties as assigned.MINIMUM QUALIFICATIONS:
    Education: High School Diploma or GED. Must have completed a minimum of 2 years of courses in computer applications. General accounting/bookkeeping practices preferred or 5 years work related experience.
    Experience: Minimum 5 years of work related computer/accounting experience in an office setting and have had experience in working with the public.
    Knowledge, Skills & Abilities: Proven knowledge of general office machines and a variety of basic to moderate computer software applications with general accounting practices desirable; Must have the ability and skills to problem-solve with sound and mature decisions while multitasking under a fast-paced environment. Must have the ability and skills to work under constant stress, time constraints and changes. Ability to work independently and actively participate as a team member. Must be able to communicate effectively and confidently with a diverse group of people and show initiative and responsibility. Must have the skills and ability to handle large sums of cash with integrity. Employee will be required to dress appropriately and be groomed professionally while on duty. Employee will be required to work rotating shift work including holidays, weekends and as needed on a call-in basis.TOOLS AND EQUIPMENT USED:
    General business machines in addition to credit card machines, electronic key card machines, point of sale systems and computer systems and applications.

    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • In an 8-hour shift, this employee will have the following physical demands placed upon them:
  • Sit for 4 hours of an 8-hour shift.
  • Stand/walk up to 7 hours of an 8 hour shift.
  • Must be able to lift 25 pounds frequently and 50 pounds occasionally with assistance.
  • Push a loaded food cart or dish cart without assistance.
  • Must be able to bend, squat, kneel, reach, twist and rotate as needed.WORK ENVIRONMENT: 
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Repetitive hand movements with data entry work. Employee will be required to work sitting and standing with a computer monitor for long periods of time. Must be able to bend, twist, kneel, and lift up to 25 pounds occasionally. SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.
Island Club Host/Hostess

OPENING DATE: 11/12/20
CLOSING DATE:     OPEN
HOURS: PART TIME POSITION(S); HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $ 11.25 / HOUR 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide superior customer service to all gaming patrons to ensure a superior entertainment experience. 
  • Maintain close communication with VIP Service Hosts pertaining to VIP player information as well as potential new VIP players.
  • Communication between VIP Hosts and Island Club Hosts to ensure VIP Hosts maintain working knowledge of day to day operations within the Island Club. 
  • Issue customer comment forms, receive and resolve customer complaints from the Gaming Facility.
  • Distribute and receive donation requests and win/loss requests and forward to appropriate Managers.
  • Maintain knowledge of and promote all upcoming promotions and Casino events.
  • Plan and execute promotions or events as well as follow through for all slot tournaments, party pits as well as special events as assigned by management.
  • Create accounts for all new members; issue new member benefits and explain in detail benefits of the Island Club to all new members.
  • Reprint lost cards requested by the player/customer.
  • Edit existing player accounts with up-to-date personal information and demographics.
  • Adjust existing player accounts to reflect the correct level achieved and explain in detail level benefits and what is expected of the player to maintain levels or move up as well as the results of not maintaining current levels.
  • Report all duplicate accounts on merge sheets.
  • Recognize player birthday and anniversaries with the appropriate benefits entitled to the player.
  • Enroll players into groups and redemptions for specific promotions.
  • Issue all area and casino hotel / motel packages. Report numbers at the end of the night to ensure proper reporting to marketing management.
  • Issue all point redemption requested.
  • Issue all promo cash coupons presented with proper codes to ensure proper reporting.
  • Report point redemptions and comps to be voided to Coordinator, Supervisor or Manager for proper follow through.
  • Issue drink coupons within guidelines, to all gaming patrons.
  • Issue requested packets of drink coupons to authorized management; maintain drink coupon log to ensure proper reporting to marketing management.
  • Issue manager comps for patrons as requested by authorized management personnel.
  • Enter all pit ratings for Island Club members as received from the Gaming department.
  • Present incorrect pit ratings to Coordinator, Supervisors or Manager for corrections.
  • Prepare all necessary paperwork for group tours prior to arrival; distribute necessary group tour changes to all departments.
  • Greet and depart all incoming group tours.
  • Execute specific bus promotions upon arrival.
  • Issue necessary promo cash to eligible group tour patrons.
  • Print and verify necessary bus reports to ensure accuracy of arriving groups and perks issued.
  • Document all necessary group tour information such as inaccuracies, patrons leaving early, patrons using others card or suspicious activity to Group Tour Manager.
  • Maintain necessary logs of coupons used for hotel packages, drink or other coupons issued by Island Club Staff to ensure proper audit trail.
  • Maintain a reasonable amount of floor time within a working shift. Administer services normally provided at the Island Club to enable customers to continue to game. The floor is monitored for possible high rollers as well as any special requests or questions that customers may approach a host with while gaming on the floor.
  • Work closely with other departments to assist in promotions, customer complaints or other duties requested by the department that entails delivery of customer service.
  • Answer all incoming phone calls to ticket sales.
  • Receive, prepare and sell all entertainment tickets and event tickets being sold at the ticket office.
  • Maintain customer information within ticketing system. Edit personal customer information and demographics as necessary.
  • Maintain daily ticket counts.
  • File as necessary paperwork for events sold with the appropriate concert file.
  • Maintain knowledge of all upcoming entertainment events as well as information pertaining to each artist to ensure customer questions is answered.
  • File all point of sale redemptions and comps forwarded from the Island Club on a daily basis.
  • Enter all entertainment customers from each event into a separate group in SuperPlaymate to ensure proper reporting to Marketing Management.
  • Maintain Ticket Sales till on a daily basis.
  • Maintain and enter data from coupons returned from conventions, mailers, or other coupons issued to ensure proper reporting for Marketing Management.
  • Mail information packets per phone request or manager request to potential customers.
  • Assist conventions in preparation of coupons or packets for upcoming events.
  • Assign pin numbers to all convention cards being issued within convention packets. 
  • File daily log sheets, enter floor time and date entry on slot tournament results.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Must have a minimum of 2 years proven consecutive customer service experience within the past 4 years.
Knowledge: Knowledge of basic computer software such as: windows, spreadsheets, and work documents.
Skills and Abilities: Must have the ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions and deadlines. Must have excellent interpersonal communications skills. Must have the ability to lead by example with superior customer service. Must be able to quickly master new or job specific programs. Must be available to work any day/any shift, holidays and weekends.

 

TOOLS AND EQUIPMENT USED:
Must be efficient with general office equipment such as; computer, printers, copy machine, fax machine, postage machine,  Infogenesis cash register, card embosser, two-way radios and telephone/paging system.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Stand/walk for 90% of shift.
  • Sit for 10% of shift.
  • Lift and carry 5-20 pounds frequently during shift.
  • Lift and carry 30 pounds occasionally during shift.
  • Must be able and willing to walk as a fast pace throughout the casino during shift.
  • Must be able to frequently bend, squat, kneel, twist, and rotate as needed during an 8-hour shift.
  • Depending on daily activities, all requirements during a shift may be higher or lower than what is listed.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environment on the Gaming Floor can be highly stressful and fast paced. The noise level can be extremely high with excessive exposure to cigarette smoke.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3. 

Luggage Porter / Handler

OPENING DATE: 9/23/20
CLOSING DATE: OPEN
HOURS: PART-TIME POSITIONS; MUST BE AVAILABLE TO WORK ALL SHIFTS, HOLIDAYS AND WEEKENDS.
WAGE: $ 11.25 HOUR + TIPS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Load / unload patron’s luggage, transport luggage as requested by Supervisor.
  • Perform in a professional manner at all times.
  • Other duties within the casino as assigned by Management.

DESIRED QUALIFICATIONS:
Education: High School Diploma or GED
Skills and Abilities:

  • Must have the ability to present oneself in a professional, congenial and hospitable manner at all times.
  • Must be a team player and communicate in a relaxed and calm manner with all customers.

 TOOLS AND EQUIPMENT USED:
Departmental radio equipment. Safety and precautionary equipment. Luggage cart operation. General office equipment and telephone systems.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must be able to stand for up to 2 hour intervals.
  • Must be able to bend, squat, reach, pull, push and lift up to 75 pounds occasionally and up to 50 pounds on a regular basis.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be physically able to work under pressure and deadlines in a smoke and noise filled environment.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Massage Therapist (Full Time)

OPENING DATE: 9/11/20
CLOSING DATE: OPEN
HOURS: FULL TIME POSITION(S); MUST BE FLEXIBLE AND AVAILABLE FOR ALL SHIFTS, HOLIDAYS AND WEEKENDS.
WAGE: BASED ON EXPERIENCE
SIGNING BONUS: $1,000.00**
                                       **$500 upon hire / $500 after six months of employment

Administer professional massage and body treatments to our guests. Must have a thorough knowledge of numerous massage modalities, posses a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work, properly clean and restock room as required.Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests.
  • Possess the ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED. Current State of Michigan License and Certification
Experience: Spa/Salon experience or experience in related field required. Retail Sales experience preferred.
Skills and Abilities:

  • Must have proven customer service and communication skills.
  • Must be able to prioritize and handle several tasks at one time.
  • Must be organized and able to work under pressure.
  • Must maintain a neat, clean, and professional image.
  • Must be available and willing to work any hours/any days.

TOOLS AND EQUIPMENT USED:
Hot Stone warmer, Thermal Blanket

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for up to 8 hours of an 8-hour shift.
  • Walk for up to 8 hours of an 8-hour shift.
  • Sit for up to 8 hours of an 8-hour shift.
  • Lift and carry up to 5-20 pounds frequently.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed.
  • Ability to use both right/left hands for repetitive motion performing simple grasping, pushing, pulling, and fine manipulation.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Massage Therapist (Part Time)

OPENING DATE: 7/07//20
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE FLEXIBLE AND AVAILABLE FOR ALL SHIFTS, HOLIDAYS AND WEEKENDS.
WAGE: BASED ON EXPERIENCE
SIGNING BONUS: $500.00**
                                    **$250 upon hire / $250 after six months of employment

Administer professional massage and body treatments to our guests. Must have a thorough knowledge of numerous massage modalities, posses a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work, properly clean and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests.
  • Possess the ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED. Current State of Michigan License and Certification
Experience: Spa/Salon experience or experience in related field required.Retail Sales experience preferred.
Skills and Abilities:

  • Must have proven customer service and communication skills.
  • Must be able to prioritize and handle several tasks at one time.
  • Must be organized and able to work under pressure.
  • Must maintain a neat, clean, and professional image.
  • Must be available and willing to work any hours/any days.

TOOLS AND EQUIPMENT USED:
Hot Stone warmer, Thermal Blanket

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for up to 8 hours of an 8-hour shift.
  • Walk for up to 8 hours of an 8-hour shift.
  • Sit for up to 8 hours of an 8-hour shift.
  • Lift and carry up to 5-20 pounds frequently.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed.
  • Ability to use both right/left hands for repetitive motion performing simple grasping, pushing, pulling, and fine manipulation.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

 

 

Nail Technician / Hair Stylist

OPENING DATE: 11/18/20
CLOSING DATE: OPEN
HOURS: FULL TIME POSITION(S); MUST BE FLEXIBLE AND AVAILABLE FOR  ALL SHIFTS, HOLIDAYS AND WEEKENDS
WAGE: BASED ON EXPERIENCE

The Nail Technician will perform professional nail, hand and foot treatments.  Must possess a thorough knowledge of the nails, including a basic knowledge of hand and feet massage techniques and a neat application of polish.  Must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings. The Hair Stylist is trained and licensed to style, cut and color hair for the guest.  They are professionals with experience in a salon.  The Hair Stylist must be knowledgeable about all offerings in the salon menu. They must possess a technical understanding of product ingredients and possess excellent cleanliness and sanitation skills.   Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices. 
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction. 
  • Possess ability to work without direct supervision. 
  • Maintain a positive attitude and contribute toward a quality work environment. 
  • Regularly attend, participate in and support training and staff meetings for the spa. 
  • Assist in all areas of spa operation as requested by management.

MINIMUM QUALIFICATIONS
Education: High School Diploma or GED. Current State of Michigan License and Certification 
 Experience: Must have minimum of 2 years Nail Technician experience and minimum of 2 years Hair/Color experience in a Spa/Salon setting.  Proven Retail Sales experience.
Knowledge: Spa and Salon experience, excellent customer service skills.
Skills and Abilities: Must have proven customer service and communication skills. Must be able to prioritize and handle several tasks at one time. Must be organized and able to work under pressure. Must maintain a neat, clean, and professional image. Must be available and willing to work any hours/any days.

TOOLS AND EQUIPMENT USED:
Nail equipment: files, nail clippers, cuticle clippersBlow Dryer, Curling Iron, Flat Iron, Brushes, Clippers and Scissors

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for up to 8 hours of an 8-hour shift.
  • Walk for up to 8 hours of an 8-hour shift.
  • Sit for up to 8 hours of an 8-hour shift.
  • Lift and carry up to 5-20 pounds frequently.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed.
  • Ability to use both right/left hands for repetitive motion performing simple grasping, pushing & pulling.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to tolerate a fast paced, highly stressful environment with constant interruptions. 

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

 

Retail Cashier

OPENING DATE: 9/23/20
CLOSING DATE: OPEN
WAGE: $ 11.00 / HOUR + TIPS
HOURS: PART-TIME POSITION(S) FOR APPROXIMATELY 24-28 HOURS A WEEK;  MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide superior customer service to our customers.
  • Accurate and timely registering of sales.
  • Complete cash register balance sheet.
  • Reconcile cash and cash items on hand to register totals.
  • Submit daily paperwork and cash drawer to security.
  • Restock inventory to shelves and displays for resale.
  • Perform physical inventory count according to prescribed policy.
  • Maintain appearance and cleanliness of retail area.
  • Complete payroll deduction forms for employees purchasing items from retail area.
  • Assist Retail Manager with inventory ordering.
  • Read communication log prior to the starting of each shift.
  • Complete closing duties checklist.
  • Prepare all pull-tab forms and pull-tab reconciliation sheets accurately and completely.
  • Handle all pull-tabs and forms in compliance with the Minimum Internal Control Standards. (MICS)
  • Request pull-tab inventory to sell throughout the shift.
  • Follow all company policies and procedures as assigned in the employee manual.
  • Maintain satisfactory qualifications for issuance of gaming license.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Must have previous retail experience, prior work experience showing punctuality, positive attendance record, and good work references.
Knowledge: Must have basic cash handling and computer knowledge.
Skills and Abilities: Ability to be flexible in the days and shifts available for work, ability to work in a team environment as well as unsupervised, must possess effective communications skills.

TOOLS AND EQUIPMENT USED:
Computer, printer, cash register, fax machine, adding machine, and telephone/paging system.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for 2-3 hours of an 8-hour shift.
  • Walk less than 10% of an 8-hour shift.
  • Lift up to 15 pounds frequently and 30 pounds occasionally during an 8-hour shift.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed during shift.
  • Depending on daily activities, all requirements during a shift may be higher or lower than listed above.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

 

Seasonal Decorator

OPENING DATE: 10/05/20
CLOSING DATE: OPEN
HOURS: PART TIME SEASONAL POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $ 11.25 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Design and create visually appealing holiday décor for customer enjoyment.
  • Install holiday décor to include Christmas trees, wreaths, lights and other holiday decorations both inside and outside the facility.

PERIPHERAL DUTIES:
Other duties assigned by Marketing Director & Convention Center Manager

DESIRED QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Minimum of one year previous business decorating experience.
Knowledge,Skills and Abilities: Knowledge of Interior Design, Ability to design visually appealing holiday set-ups.

TOOLS AND EQUIPMENT USED:
Ladders, stepstools, wire cutters, ect.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work irregular and long hours to include early morning and late night to not disrupt casino operations.
  • Stand/walk for entire shift.Must be able to climb up and down ladders carrying heavy objects.
  • Must be able to lift 25 pounds frequently and 50 pounds occasionally with assistance.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Security Officer (Part Time)

OPENING DATE: 9/23/20
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $ 11.25

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide overall security and safety for patrons, employees and assets.
  • Provide escorts for a variety of items as needed.
  • Ensure company policy and procedures are followed; report violations.
  • Check ID’s, issue wristbands to minors, ensure that alcohol doesn’t leave the premises and ensure that no weapons are on premises.
  • Patrol outside watching for potential hazards and illegal activity.
  • Assist with bus arrivals and departures.
  • Provide internal and external customer service.
  • Provide support during any scenario that presents itself; including medical incidents or any other natural or manmade emergency when necessary.
  • Assist other departments / agencies as requested and needed.
  • Assist in determining when a customer’s behavior must be addressed.

MINIMUM QUALIFICATIONS:

Education: High school diploma or GED.
Experience: Security experience preferred. Previous experience working with the public.
Required Training: Must successfully complete First Aid, CPR, AED, and department computer training. Must attend all mandatory training.  **All training is provided here on site.
Skills and Abilities: Must be flexible with days and hours available for work. Ability to pass a written test with a minimum  score of 60%.Must have excellent written and oral English communication skills. Must maintain strict confidentiality.Be able to make quick decisions and sound judgment calls.Must have excellent observation skills.Must be able to handle high stress situations.Must display and exercise honesty and integrity.Must be non-discriminatory in all actions.

TOOLS AND EQUIPMENT USED:
Radios, Medical Equipment, Jeep, Ranger and computer.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An employee could have the following physical demands placed upon them:

  • Stand/walk for up to 7 hours of an 8-hour shift.
  • Lift up to 30 pounds multiple times when on floor duty.
  • Must be able to use both right/left hands.
  • Must be able to use both right/left feet.
  • Must be able to bend, squat, kneel, reach, twist and rotate as needed.
  • Depending on daily activities, expectations may exceed what is listed above.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to handle constant interruptions. The noise level can be extremely high and there may be excessive exposure to cigarette smoke on the Gaming Floor. Employee could be exposed to inclement weather while on certain assignments.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume. Due consideration will be given to specialized education and experience. Candidates are subject to oral interview, reference checks, FBI background investigation. Job related test may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

How To Apply

To apply for any of the positions listed above, please complete an application for employment and return it to the Human Resources Office located inside the Island Resort & Casino. Entrance is located to the right of the Bingo Hall.

Applications can also be mailed to:

Island Resort & Casino
Attn: Human Resources
W 399 Hwy 2 & 41
PO Box 351
Harris, MI 49845

Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

To fill out an Application for Employment, download it to your computer. Open the file in Adobe Reader and click on “Fill & Sign” to complete.

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