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Open Interview Event

Interested in working in our Food & Beverage Department?

Join us for open interviews December 7th at Club 41! Applicants are often hired the same day!

Potential Employees

Thank you for visiting the Island Resort & Casino’s employment website. Wholly owned and operated by the Hannahville Indian Community, the Island Resort & Casino has been an industry leader in entertainment for over 20 years. We take pride in our commitment to customer service and the ability to provide each of our guests with their “total experience”. As a continuously growing enterprise, we are constantly seeking talented and motivated individuals who can contribute to the overall success of our organization.

The Island Resort & Casino is pleased to offer a highly competitive compensation package coupled with a diverse assortment of health and work-life benefits that allow our employees to meet their financial obligations, maintain health and wellness, prepare for retirement and maintain a balance between work and home.

Benefits

Based on eligibility, compensation packages can include:

Competitive wages and salaries.
Access to income protection programs such as life, disability & accidental death & dismemberment insurance.
Comprehensive wellness program.*
401k retirement plans.*
Comprehensive health benefits.*
Paid holidays, leave-of-absence policies and vacation opportunities.*

*Eligibility requirements apply.

Employment Statement To Applicants

In order to work at the Island Resort and Casino you:

Must be 18 years of age or older.
* Select positions available for persons 16-17 years of age. Contact H.R. directly at 906-723-2040 for further details.
Have the legal right to work in the United States.
Must present proof of identity and employment eligibility.
Comply with Hannahville Indian Community’s Drug & Alcohol Free Workplace Policy.

The Island Resort and Casino will keep all applications turned in, on-file for six (6) months. However, only applicants who have updated for a specific position in the past thirty (30) days will be considered for an interview. It is the applicant’s responsibility to call or stop in Human Resources to update their application with new or different information (Examples included: new phone number or update for a job posting).

Applicants will only be considered for positions that are listed on the application. If the application states “any”, the applicant may not always be considered for a position. A listing of positions can be found below.

Bar Back

OPENING DATE: 11/07/23
CLOSING DATE: OPEN
HOURS: PART-TIME POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 14.00 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Check and restock all pop stations approximately every 2 hours
Replace empty syrup boxes as needed at all pop stations
Ensure all pop machines are correctly working
Check all coffee machines on main floor and restock coffee as needed
Fill all condiments as needed on counter and restock all cabinets
Fill and restock all stations with cups
Repeat above process in convention area
Break down cardboard boxes and take out to garbage
Restock main bar beer coolers
Assist bar staff in stocking coolers as needed
Check and restock Banana bar if necessary
Check in liquor order in as needed and put stock away
Dispose of all empty cans and bottles in the proper waste containers
Assist bar staff in picking up glassware on gaming floor
Maintain and clean the following areas; receiving beer room, back liquor room, showroom bar and convention bar or any other areas as requested by management
Set up and assist with all outdoor concerts
Assist with the following Food & Beverage areas as requested; kitchen, restaurant, firekeepers bar, snack bar, banana bar and Island bar
Assist with all convention bars such as stocking liquor and beer
Set up and run champagne fountain and clean when event is complete
Maintain stock in back liquor room
Cover for other bar backs when on break
Assist new hires with bar back procedures
Pick up parts of stock merchandise when needed
Deliver food to Hannahville for outdoor concert or off premises catering as needed
Clean glass washers weekly
Clean beer taps bi-weekly
Clean syrup hoses, drink lines, drink machines and coffee machines weekly
Monitor CO2 usage
Maintain inventory at an acceptable level and place orders for all complimentary items, beer wine and condiments as needed
Store all unused equipment
Provide proper storage of all deliveries and rotate stock
Maintain all equipment and provide minor repairs as required and/or requested
Contact proper personnel if major repairs are required
Perform monthly inventory
Restock after monthly inventory

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED
Experience: Previous bar experience preferred, but on the job training will be provided.
Knowledge: Knowledge and understanding of Company policies and procedures after completion of orientation. Knowledge and understanding of departmental policies and procedures after completion of 90 day probationary period.
Skills and Abilities: Must cooperate with other departments. Must maintain open lines of communication with management. Must be available to work any day or any shift, holidays and weekends.

PHYSICAL DEMANDS:

Stand/walk for up to 90% of shift.
Lift and carry up to 30 pounds while being able to perform the following functions: bending, squatting, reaching, twisting and rotating repetitively.
Lift approximately 30-180 pounds occasionally.

WORK ENVIRONMENT:

The work environment that this position will deal with can become very noisy due to the number of customers during an assigned shift. The work environment is stressful and chaotic, must be able to make quick decisions and sound judgment calls. Employees are exposed to second-hand smoke and excessive noise in the bar and dining areas.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian
Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Bar Staff / Cocktail Server

OPENING DATE: 2/17/2023
CLOSING DATE: OPEN
HOURS: PART-TIME POSITIONS; MUST BE AVAILABLE FOR ALL SHIFTS, HOLIDAYS AND WEEKENDS ARE A MUST.
WAGE: $ 10.00 HOUR+ TIPS. GUARANTEED MINIMUM $12 HOURLY AVERAGE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide superior customer service to all customers, internal and external.
Check identification of customers to verify age requirements for purchase of alcohol.
Maintain and clean lounge area as needed.
Serve beverages to customers as requested.
Follow established procedures for making and serving drinks in all areas of the bar.
Complete prep work on a daily basis or when needed due to special activities such as; lounge entertainment, concerts, weddings and/or special events.
Run till accurately and reconcile all till paperwork.
Follow floor schedule of assigned areas for appropriate shift Follow dress code and established bar procedures.
Work closely with Security on alcohol monitoring and cut off’s within the casino.
Notify Security of under age drinking or suspected false I.D.’s.
Check in and verify stock, liquor, beer, give check to vendor, and when times permits put stock away .
Perform inventory for the first of each month and restock inventory as needed.
At beginning of shift go to cage and get correct number of tills needed for shift, verify cash in drawers, and distribute to appropriate areas of the bar.
At shift change go to cage, get correct number of tills needed for shift, verify cash in drawers, and distribute to appropriate areas of the bar. Collect 1ˢᵗ shift tills, count money, record cash count sheets, verify, hand money bag in to cage, and count tips before leaving.
Check and maintain all pop stations to ensure boxes are hooked up and working correctly.
Check and maintain coffee machines on gaming floor.
Stock and deliver pop cart to poker room as needed.
Maintain and fill all condiments (straws, napkins, cups, creamer, sugar and coffee pots) in poker room as needed.
Maintain and clean poker pit, such as; clean ashtrays, wipe down tables, remove all dirty glasses, and anything else asked by Pit Bosses and/or Floor Managers.
Clean drink machines on a weekly basis such as; malt machine, hot chocolate machine, daiquiri machines, margarita machines and all ice bins.
Clean, sanitize and shine daily; front and back bar completely, cabinets, and back liquor room .
Stock all extra liquor, stock and distribute bar glasses as needed in all areas.
Prepare condiment trays as needed throughout the day.
Stock straws, napkins, sugars, creamers, and matches at all bars and pop stations.
Oversee laundering of towels and restocking.
Work beverage cart on golf course as assigned.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or G.E.D.
Experience: Bar experience preferred, but on the job training will be provided.
Knowledge: Knowledge and understanding of Company policies and procedures after completion of orientation.
Knowledge and understanding of departmental policies and procedures upon completion of 90-day
probationary period.
Skills and Abilities: Must have good interpersonal and communication skills along with being able to multi-task. Must be
flexible with days and hours available for work. Must be able to make quick decisions and sound
judgment calls. Must maintain strict customers, co-workers and company confidentiality.

PHYSICAL DEMANDS:

The physical demands described here are represented to those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stand/walk for 90% of an 8 or 10-hour shift. (Depending on day/night shift) Lift and carry up to 30 pounds repetitively during shift without assistance.
Must be able to push a fully loaded beverage cart weighing up to 50 pounds without assistance.
Must be able to bend, squat, kneel, reach, twist, and rotate as needed during shift.
Depending on daily activities, all requirements during a shift may vary from what is listed above.

WORK ENVIRONMENT:

The environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. The work environment is stressful, chaotic, and extremely loud. The noise level at the Bar can reach 77 to 82 decibels for extended periods of time when lounge entertainment is present. The Bar area is small, crowded and always shared with other co-workers performing their job concurrently. Employees are exposed to second-hand smoke that front-line employees typically come into contact with.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Beverage Cart Crew Member / Starter Shack

OPENING DATE: 7/26/2023
CLOSING DATE: OPEN
WAGE: $10.00 + TIPS. GUARANTEED MINIMUM $12 HOURLY AVERAGE
HOURS: PART-TIME SEASONAL POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS AND HOLIDAYS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide prompt and courteous service towards the guests.
Serve food and beverages from either the snack shop or the beverage cart on the golf course.
Check ID’s to verify legal drinking age.
Maintain an accurate inventory of food and beverage items throughout the day.
Responsible for all sales and money transactions made.
Prepare food items (burgers, brats, hotdogs, etc.) on a barbeque grill.
Maintain grill area and snack shop in a clean and orderly condition; wipe tables, wash dishes, sweep and mop floors.
Restock food items and beverages in the snack shop daily.
Maintain and fill all condiments (ketchup, mustard, onions, napkins, etc.) in the snack shop or the beverage cart as needed.
Check gas level in beverage cart before touring the course.
Ensure that the beverage cart is operating properly.
Report any performance issues with the cart to your supervisor.
Clean and stock beverage cart at the end of each shift.
All other duties as assigned by Management.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED
Experience: Short order cook experience preferred.
Knowledge: Knowledge of departmental operations and casino policies and procedures.
Skills and Abilities: Must have well-developed skills. Must have careful and deliberate decision making skills, be detailed oriented, and communicate both verbally and in writing. Must have the ability to work well under pressure in a fast paced environment and handle high stress situations as they present themselves. Must have good customer service skills and work well with the public. Must have the ability to prioritize and be self-motivated.

TOOLS AND EQUIPMENT USED:
Point of sale, adding machine, 2 way radio, spray washer, food service equipment, utensils, serving utensils and a golf beverage cart.

Stand/walk for 4-8 hours of an 8-hour shift. Sit for 4-6 hours of an 8-hour shift.
Lift and carry 10 lbs. frequently and up to 50 lbs. throughout an 8-hour shift.
Must be able to frequently bend, squat, kneel, reach, twist, and rotate as needed during an 8-hour shift.
Ability to work under varying weather conditions.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level is generally quiet. May be exposed from time to time to inclement weather, fertilizers, pesticides, herbicides, and misdirected golf balls. Work hours will include weekdays, weekends and holidays.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Bingo Runner/Caller/Cashier

OPENING DATE: 7/24/2023
CLOSING DATE: OPEN
HOURS: PART TIME POSITIONS; MUST BE AVAILABLE TO WORK ALL SHIFTS, HOLIDAYS AND WEEKENDS. MUST BE WILLING TO CALL BINGO
WAGE: $10.00 / HOUR + TIPS. GUARANTEED MINIMUM $12 HOURLY AVERAGE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide excellent customer service to customers, internal and external alike.
Sell bingo cards to customers and provide change if needed.
Verify winning numbers and do proper payout to winning customer.
Perform inventory of bingo cards issued for session.
Remain familiar with Player’s club earning/redemption procedures.
Ensure proper procedures are being followed for all games.
Keep bingo tables free and clear of used cards and other debris.
Perform data entry when needed.
All other duties as assigned.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED
Experience: Basic computer experience preferred.
Knowledge: Basic knowledge of bingo operations. Knowledge and understanding of Casino policies and procedures after completion of orientation.
Skills and Abilities:

Must have proven customer service skills.
Must have the ability to maintain a professional, friendly, and courteous demeanor and be able to handle high stress situations as they present themselves.
Must have excellent verbal and written communication skills along with having strong interpersonal and organizational skills/
Must have excellent mathematical skills.
Must be a team player and have proven dependability and reliability.
Must be flexible in the days and shifts available for work.
Must be able to maintain a strict confidentiality with all information.

Lift and carry up to 5-10 pounds frequently and 50 pounds occasionally during a shift.
Use of both right and left hands for repetitive motion, performing simple grasping, pushing, pulling and fine manipulation.
Must be able to bend, squat, kneel, reach, twist, and rotate as needed during the shift.
**All other physical requirements depend on which bingo function is being performed;
Stand/walk for 80% of shift while running bingo.
Sit for 80% of shift while calling bingo or in cashier position.
Depending on daily activities, all requirements may vary from what is listed above.

WORK ENVIRONMENT:
The work environment that this position will deal with can become very noisy due to the number of customers present. Cigarette smoke must also be tolerated as for the level can become excessive. When performing cashier position, must be able to work in confined work area with other co-workers present.

Blackjack Dealers Class

OPENING DATE: 11/03/23
CLOSING DATE: OPEN
PART-TIME POSITIONS. MUST COMPLETE ALL ELIGIBILITY REQUIREMENTS PRIOR TO THE START OF CLASS. ALL
TRAINING PARTICIPANTS THAT DO NOT SUCCESSFULLY COMPLETE TRAINING REQUIREMENTS WILL BE REQUIRED TO
TRANSFER TO ANOTHER PT POSITION WITHIN THE CASINO. CLASS WILL RUN MONDAY-FRIDAY 8AM-4PM FOR 4
WEEKS. EXPERIENCED DEALERS MAY HAVE THE OPPORTUNITY TO TEST OUT EARLY.
WAGE: $ 12.00 DURING TRAINING PERIOD | $5.40/HOUR + TIPS UPON SUCCESSFUL COMPLETION OF CLASS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide superior customer service to internal/external customers.
Ensure efficient operation of shift by performing the following:
- Explain rules to players when opening tables, as required.
- Maintain reasonable control of table by ensuring that no abusive language/ abusive action or excessive consumption of alcohol by any/all players.
Collect and pay all bets correctly.
Ensure that all bets conform to the prescribed table limit.
Properly maintain chip tray and mark tray according to proper denominations.
Sign all paperwork that pertains to the drop box of the gaming table, along with verifying for accuracy.
Ensure card members are rated.
Maintain integrity of the game at the highest possible level.
Report all errors directly to the Floor Supervisor.
Watch/report suspicious activities of all customers and/or co-workers.
Follow all table procedures.
Attend all dealer meetings.

DESIRED QUALIFICATIONS:
Education: High School Diploma or G.E.D. Successful completion of Blackjack Class.
Experience: Blackjack experience preferred.
Knowledge: Knowledge of gaming policies and procedures.
Skills and Abilities: Must be able to work in a fast paced environment and handle high stress situations as they present themselves. Proven customer service skills, excellent math skills, and strong organizational and interpersonal skills and flexible to work any day/any shift.

TOOLS AND EQUIPMENT USED:
Cards, card shufflers, card shoe, and chips.

Stand for 45 minutes of every hour while at the blackjack table.
Sit 15-minutes every hour.
Use both right/left hands for repetitive motion, performing simple grasping, pushing and pulling for 45 minutes out of every hour.
Bend, squat, kneel, reach, twist, and rotate as needed during shift.

WORK ENVIROMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Environment on Gaming Floor can be
very fast paced and highly stressful with extreme exposure to noise and cigarette smoke.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; Successful completion of Blackjack Class and job related tests. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Call Center Agent

OPENING DATE: 11/29/23
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $12.00 / HOUR

ESSENTIAL DUTIES ANDRESPONSIBILITIES:

Answer and respond to calls according to the established telephone etiquette procedure in a mature, clear, polite, professional and courteous manner.
Route and transfer calls for pick up.
Page customers and authorized employees when requested.
Answer general inquiries about scheduled facility events.
Handle emergency or prank calls according to established procedures.
Check Hotel and RV park locations for availability.
Make reservations, give confirmation numbers(s) and explain cancellation policy.
Make changes to reservations or confirm reservations as needed upon request.
Cancel established reservations upon request and provide caller with cancellation number(s).
Cross reference reservations to accommodate customer preferences and requests.
Set up Hotel and RV park group blocks.
Route selected charges to group master.
Inform caller of rates and applicable taxes based on room type(s) and time frame of reservation(s).
Verbalize to customers and note on reservations when selected discounts apply.
Provide information to callers about applicable rules, regulations and policies in regards to children, pets, and pool/exercise room usage.
Provide caller information about carry-in alcohol beverage policies.
Foster superior work relations and communication with all departments.
Follow strict policies concerning release of confidential information about guests and employees.
Remain abreast of all emergency procedures including medical, environmental, bio-hazardous, bomb threats, power outages, fire and robbery.
Report all hotel and RV park concerns and potential problems immediately to departmental supervisors.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or G.E.D. Minimum two years post secondary courses in computer systems and software preferred.
Experience: Previous telephone operator or related work experience. Minimum 5 years of related computer systems experience.
Knowledge: Must be knowledgeable of good telephone etiquette. Must be knowledgeable of a variety of basic computer system applications. Must have operating knowledge of office equipment including, but not limited to; copy, fax, personal computer, printers and ten key adding machines.
Skills and Abilities: Must have excellent communication and customer service skills. Must be able to speak in a clear, concise, mature, and professional voice. Must be able to multi-task, prioritize and work effectively under pressure. Must be able to work independently and in a team environment. Must be able to handle irate, irrational and frustrated callers in a calm and positive manner by using good customer service techniques, communicating professionally under all circumstances at all times. Must be able to remain steady and act quickly in emergency situations and have the ability to handle stress effectively. Must be able to work independently without supervision. Must be able to handle periods of high and low volumes of calls and reservations. Must be willing to learn and adapt to new software and equipment as it is incorporated into the department. Must be able to work any day, any shift, holidays and weekends.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahvllle Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Cashier - The Reef

OPENING DATE: 08/21/23
CLOSING DATE: OPEN
HOURS: PART-TIME POSITIONS; MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS & HOLIDAYS.
WAGE: $ 14/HOUR + TIPS – CLOSING AND 3RD SHIFT DIFFERENTIAL

ESSENTIAL DUITES AND RESPONSIBILITIES:

Greet customers in a pleasant/professional manner
Provide superior customer service to customers
Take and serve customer orders and clear tables with finished
Follow till procedures as established, paying close attention to all discounts, coupons, club redemptions, department charges, direct billing, credit
cards and room charges
Stock inventory and perform general cleaning of all areas
Complete prep work as needed.
Follow all till procedures and be accurate in the reconciliation of all receipts, complete reports accurately
Other related duties as assigned or requested by management

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED.
Experience: Previous food handling experience is preferred. Previous experience operating a cash register, with basic cash handling skills, preferred, basic computer knowledge. On the job training is provided.
Knowledge: Must be able to multi-task and react to changing priorities along with being organized. Must be a team player with good communication skills and have proven dependability and reliability. Must maintain a professional, friendly and courteous demeanor; Must be flexible with days and hours available for work. Must be able to handle high stress situations, make quick decisions and sound judgment calls as they present themselves. Strict customers, co-workers, and company confidentiality is a must.TOOLS AND EQUIPMENT USED:
Cash register, coffee maker, waffle cone maker, pop dispenser, liquor control system, cash validator, telephone/paging system and other equipment that is normally used in the day-to-day operation of a restaurant.

Stand/ Walk for 90% of a shift.
Lift and carry up to 50 pounds repetitively during a shift without assistance.
Must be able to use both right/left hands for repetitive motion.
Must be able to bend, squat, kneel, reach, twist, and rotate repetitively during shift.

Depending on daily activities, all requirements during a work shift may be higher or lower than what is listed above.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Must have ability to work in a confined work area, the working condition can become very warm and extremely busy. Must be able to tolerate large crowds, excessive smoke and noise and be able to handle busy periods with multiple customers while staying calm and working efficiently. Must be able to work alone and unsupervised.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug screening. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Convention Set Up

OPENING DATE: 5/22/23
CLOSING DATE: OPEN
HOURS: PART-TIME POSITIONS; MUST BE AVAILABLE FOR ALL DAYS/SHIFTS, WEEKENDS, HOLIDAYS AND SPECIAL EVENTS.
WAGE: $12.00 /HOUR+ TIPS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Inspect cleanliness and working condition of all linens, skirting and table top items to be setup in function area. Report all damages or issues to appropriate staff.
Set-up table linens, skirting and table top items (water pitchers, glasses, supplies, etc.)
Clean, store, and secure in an organized manner table linens, skirting and table top items for convention functions.
Respond and complete customer requests in a friendly professional manner.
Clean and maintain storage and service areas in the convention facilities ensuring standards of cleanliness.
Complete all necessary side work to include filling and stocking salt/pepper shakers, stocking silverware, glassware and dishware.
Perform other duties as assigned.

MINIMUM QUALIFICATIONS:
Education: High school diploma or equivalent required.
Experience: Previous experience preferred, but on the job training will be provided.
Knowledge, Skills & Abilities: Must have the ability to communicate with team members and management both verbally and in writing. Must be detail oriented yet efficient and be able to take and follow direction and be flexible to change.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to be stand/walk for the majority of shift and be able to reach, bend, twist, and kneel. Lift and carry up to 20 pounds frequently.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Fast paced environment with constant direction; must have the ability to work any/all shifts, and days including nights and holidays.

Craps Class

OPENING DATE: 10/312022
CLOSING DATE: OPEN

PART TIME POSITION(S), MUST COMPLETE ALL ELIGIBILITY REQUIREMENTS PRIOR TO THE START OF CLASS. CRAPS CLASS CONTINGENT UPON A MINIMUM NUMBER OF ELIGIBLE APPLICANTS. ALL PARTICIPANTS THAT DO NOT
SUCCESSFULLY COMPLETE TRAINING REQUIREMENTS WILL BE REQUIRED TO TRANSFER TO ANOTHER PT POSITION
WITHIN THE CASINO OR RESIGN. CLASS WILL BE SCHEDULED MONDAY-FRIDAY 8AM-4PM FOR 4-5 WEEKS.

WAGE: $12.00 DURING TRAINING PERIOD | $13.00 HOUR+ TIPS UPON SUCESSFUL COMPLETION OF CLASS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide superior customer service to internal/external customers.
Ensure efficient operation of shift by performing the following:
- Explain rules to players when opening tables, as required.
- Maintain reasonable control of table by ensuring that no abusive language/ abusive action or excessive consumption of alcohol by any/all players.
Collect and pay all bets correctly.
Ensure that all bets conform to the prescribed table limit.
Handle craps stick in a professional manner.
Determine all valid and invalid rolls and proper handling of dice.
Make complete and non-offensive call-outs of proper number rolled on dice and properly book, place, and pay bets in the proposition box.
Ensure player’s cards are presented for rating.
Make all call-outs loud and clear, dealer must be sure the proper dice calls are made on all come-out rolls.
Execute proper order of payout by base dealer as well as by the crapshoot dealer.
Announce actions and transactions by base dealer and wait for necessary acknowledgement from the box person.
Report any/all errors directly to the Floor Supervisor.
Watch/report suspicious activities of all customers and/or co-workers.
Attend all dealer meetings.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or G.E.D. Must successfully complete Craps Class.
Experience: Craps experience preferred.
Knowledge: Knowledge of craps game and gaming policies and procedures.
Skills and Abilites: Must have ability to work in a fast paced environment and handle high stress situations as they present themselves. Must have proven customer service skills, excellent math skills, and strong organizational and interpersonal skills and able to work any day/any shift.

TOOLS AND EQUIPMENT USED:
Dice, craps stick and puck, chips, action and money lammers.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully pertorm the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stand for 1 hour during each rotation.
Sit on 15-20 minute break after 1-hour rotation.
Use of both right/left hands for repetitive motion, performing simple grasping, pushing and pulling for 1 hour straight during each rotation.
Must be able to bend, squat, kneel, reach, twist, and rotate as needed during shift.
Depending on daily activities, all requirements may be higher or lower than what is listed.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; Successful completion of Craps Class and job related tests. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Custodian

OPENING DATE: 10/31/23
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $13 / HOUR – 3rd SHIFT DIFFERENTIAL

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Dust, sweep, rake, vacuum, wash, strip, wax, polish, shampoo, buff, bonnet and extract areas, equipment and or furnishings.
Fill Product dispensers such as toilet paper, hand towels, soap, etc.
Empty and reline trash receptacles.
Bale and dispose of cardboard.
Perform service calls.
Table and chair setup / teardown.
Seasonal ice removal/ snow shoveling/ salting necessary areas and surfaces.
Safely contain, clean, remove and dispose of bodily fluid spills and/or discharge.
Properly communicate safety concerns and or service needs to designated personnel.
All other duties as assigned by Manager and/or Supervisory Staff

MINIMUM QUALIFICATIONS:

Education: Must have High School Diploma or G.E.D.
Experience: Previous custodial experience preferred.
Knowledge: Must have a working knowledge of cleaning equipment and supplies
Skills and Abilities: Must be detail oriented. Must be flexible and willing to work any day any shift. Must be willing
and able to exercise the principles and practices of excellent Customer Service.

TOOLS AND EQUIPMENT USED:

Commercial carpet/ floor scrubbers, extractors, buffers, vacuums, mops, buckets, wringers, dusters, brushes, gloves, safety glasses, aerosol cans, spray bottles. Basic carpentry and plumbing tools. Snowplowing equipment, man-lifts and ladders.

PHYSICAL DEMANDS:

The essential duties of this position are capable of generating the following physical demands:

Stand for up to 7 hours of an 8-hour shift.
Sit for up to 3 hours of an 8-hour shift.
Walk for up to 7 hours of an 8-hour shift.
Must be able to climb ladders and utilize man-lift equipment as needed.
Must be able to lift and carry up to 30 pounds frequently during an 8-hour shift.
Must be able to work with the follow cleaners on a daily basis: acid based, ammonia based, and chlorine based.
Must be able to wear rubber gloves during the cleaning of bathrooms and the clean up of bodily fluids.
Must be able to use both hands for repetitive motion for up to 7 hours of an 8-hour shift.
Must be able to frequently bend, squat, reach, twist, and rotate as needed with an 8-hour shift.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral inte1View, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Dishwasher

OPENING DATE: 08/23/23
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS TO INCLUDE WEEKENDS AND HOLIDAYS.
WAGE: $ 12.00 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operate dishwasher properly paying special attention to the use of soaps and chemicals.
Wash and store all dining wares, cooking utensils, and grills.
Remove all recycling plastics and aluminum.
Remove all garbage and packaging cardboard as needed.
Dispose of fryer oil to proper recycling bins.
Maintain sanitation and cleanliness of work areas.
Maintain cleanliness and organization of chemical area.
Sweep and mop all floors in kitchen, dish room, cooler, and freezer areas.
Wash all floor mats at the end of each shift.
Perform proper maintenance of all equipment and report any problems to management.
Maintain organization of all storage containers, pots, pans, utensils, dinnerware, plates, and lids.
Follow established dress code and departmental procedures.
Bus tables in Restaurant when requested.
Assist with convention center activities and other functions as assigned.

DESIRED QUALIFICATIONS:
Education: High School Diploma or GED
Experience: Previous experience preferred, but on the job training will be provided.
Knowledge: Knowledge and understanding of Company policies and procedures upon completion of orientation. Knowledge and understanding of Departmental policies and procedures upon completion of 90 day probationary period.
Skills and Abilities: Must have the ability to communicate with team members and management both verbally and in writing. Must be available to work any day, any shift, holidays and weekends.

Stand/walk for 90% of shift.
Lift and carry up to 30 pounds while being able to perform the following functions: bending, squatting, reaching, twisting, and rotating repetitively.
Lift approximately 50-75 pounds for 20% of each shift.

WORK ENVIRONMENT:
The work environment for this position is a warm working condition of a busy kitchen with noise being at an acceptable level. Position can become very fast paced and must be able to handle stressful situations as they arise. In this environment you will have to work in a close confined work area with other co-workers present. Cigarette smoke is not a factor in this position as for the kitchen is a non smoking area.

Drift Spa - Massage Therapist

OPENING DATE: 03-03-2023
CLOSING DATE: OPEN
HOURS: FULL & PART-TIME POSITION(S); MUST BE FLEXIBLE AND AVAILABLE FOR ALL SHIFTS, HOLIDAYS AND WEEKENDS.
WAGE: $20 / HOUR + GRATUITY

Administer professional massage and body treatments to our guests. Must have a thorough knowledge of numerous massage modalities, posses a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns.
Be flexible with your schedule, supporting the needs of the spa.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Have complete knowledge and understanding of all services and products offered.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Perform prep work, properly clean and restock room as required.Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests.
Possess the ability to work without direct supervision.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED. Current State of Michigan License and Certification
Experience: Spa/Salon experience or experience in related field required. Retail Sales experience preferred.
Skills and Abilities:

Must have proven customer service and communication skills.
Must be able to prioritize and handle several tasks at one time.
Must be organized and able to work under pressure.
Must maintain a neat, clean, and professional image.
Must be available and willing to work any hours/any days.

TOOLS AND EQUIPMENT USED:
Hot Stone warmer, Thermal Blanket

Stand for up to 8 hours of an 8-hour shift.
Walk for up to 8 hours of an 8-hour shift.
Sit for up to 8 hours of an 8-hour shift.
Lift and carry up to 5-20 pounds frequently.
Must be able to bend, squat, kneel, reach, twist, and rotate as needed.
Ability to use both right/left hands for repetitive motion performing simple grasping, pushing, pulling, and fine manipulation.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Drift Spa - Spa Coordinator

OPENING DATE: 10/23/23
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE FLEXIBLE AND AVAILABLE FOR ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $12.00

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
Utilize spa computers with skill and proficiency.
Maintain a Spa Desk Bank.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Handle guests’ questions and concerns professionally and courteously.
Maintain a clean; safe, fully stocked and well organized work area.
Assist guests with appropriate retail selections.
Handle product inquiries and returns professionally and courteously, ensuring complete guest satisfaction.
Regularly crosscheck physical inventory with computer inventory to manage/avoid shrinkage and to ensure appropriate inventories are available.
Create and change product displays to promote various products, seasons and holidays.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED. Cosmetology, Massage, Esthetician, or Spa related field preferred.
Experience: Minimum of 2 years in spa/hospitality industry Knowledge of software, scheduling & billing.
Skills and Abilities: Must be detail-oriented and have ability to multi-task. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money handling skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Must be a team player.

TOOLS AND EQUIPMENT USED:
Computer, POS system

Stand for up to 8 hours of an 8-hour shift.
Walk for up to 8 hours of an 8-hour shift.
Sit for up to 3 hours of an 8-hour shift.
Lift and carry up to 5-20 pounds frequently.
Must be able to bend, squat, kneel, reach, twist, and rotate as needed.
Ability to use both right/left hands for repetitive motion performing simple grasping, pushing, pulling, and fine manipulation.

SELECTION GUIDELIINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Entertainment Usher

OPENING DATE: 01/30/2023
CLOSING DATE: OPEN
WAGE: $12.00
HOURS: PART-TIME POSITION(S); HOURS MAY VARY; SHOWS ARE MAINLY FRIDAY & SATURDAY EVENINGS ALONG WITH OTHER MANDATORY DAYS FOR EXAMPLE: NEW YEARS EVE, VALENTINES DAY, HUNTING SEASON AND OTHER SPECIAL EVENTS. YOU MAY ALSO BE UTILIZED IN THE RECEPTION AREA IN FRONT OF THE CONVENTION CENTER.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Take tickets from customers at showroom door while verifying the date and time coincide with the ticket.
Escort customers to the correct seat assignment.
Monitor incoming customers to ensure that they put drinks into plastic cups and are not bringing food into the showroom.
Answer questions customers may have about the concert or up coming events.
Report customer complaints or upset customer situations to supervisor or manager.
Assist in monitoring showroom during concerts; report any questionable behavior to supervisor, manager, or security staff.
Work reception window in convention center when scheduled.
All other duties as assigned by Department Manager.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or G.E.D.
Experience: Minimum 1-year customer service experience.
Skills and Abilities: Must be able to work under pressure, think quickly and handle several projects at once. Must have good verbal communication skills

Stand for 75-90 minutes during each event.
Walk for approximately 45 minutes per event.
Lift and carry 5-20 pounds frequently and up to 50 pounds occasionally with assistance during each event.
Must be able to bend, squat, kneel, reach, twist, and rotate as needed during each shift.

Executive Sous Chef

OPENING DATE: 6/19/23
CLOSING DATE: OPEN
WAGE: DEPENDENT UPON EXPERIENCE
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS & HOLIDAYS

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Focus on the preparation of signature items and customized dining experiences.
• Ensure the quality and consistency of daily products.
• Conduct pre-shift meetings with food preparation and food servers to review daily features and related information.
• Assist Executive Chef with placing food orders with distributors and maintaining inventory.
• Provide staff training and monitor food production, sanitation and safety.
• Consult and participate in scheduled meetings including tastings and make appropriate recommendations and accommodations.
• Assist Executive Chef with maintaining a positive relationship with vendors and acceptable inventory levels.
• Assist Executive Chef with training employees; planning, assigning, and directing work; appraising performance by delivering written and oral employee evaluations; rewarding and disciplining employees including attendance and tardy policy; addressing complaints and resolving grievances.
• Notify Executive Chef of discrepancies in inventory.
• Stock and maintain order and cleanliness of all coolers, freezers and dry storage.
• Proper use and maintenance of all stoves, grills, shams, mixers, food slicer, sharp knives, and dishwasher.
• Cross train for other food service areas as needed or assigned.
• Attend all scheduled meetings and training sessions to continue professional growth; travel as required for training/seminars.
• Assist with off premises catering functions when needed.
• Follow guidance of Food & Beverage Director, Food & Beverage Manager(s) and Executive Chef(s).

EDUCATION & EXPERIENCE:
• High School Diploma or GED required.
• Associates Degree or Certification from or in Culinary or Hospitality Management preferred or a minimum of 2 years formal experience in a high volume environment with diverse food outlets and menus.
• Demonstrated formal supervisory experience preferred.

KNOWLEDGE, SKILLS & ABILITIES:
• Knowledge of advanced cooking methods and inventory management.
• Ability to handle a stressful, fast paced environment.
• Creative and detailed oriented and have the ability to multi-task.
• Must be able to handle multiple tasks while maintaining quality.
• Excellent interpersonal communication skills.
• Must be able to pass on-site practical exam to demonstrate proven skills.

TOOLS AND EQUIPMENT USED
Stoves, grills, shams, mixers, food slicer, sharp knives, and dishwasher.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Stand/walk for up to 90% of a shift.
• Lift and carry up to 50 pounds repetitively and 80 pounds occasionally during each shift without assistance.
• Must be able to bend, squat, kneel, reach, twist, and rotate as required while carrying 30 pounds.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
• Fast paced environment and stressful situations with deadlines.
• Work in close proximity with other co-workers in a confined work area.
• Variation of temperature conditions to include warm conditions and hazard of burns and cuts.
• Must be flexible in the days and shift available for work.
• Noise and smoke level is moderate.

Experienced Dealers (Blackjack, Craps and/or Poker)

OPENING DATE: 10/31/2022
CLOSING DATE: OPEN
PART-TIME POSITIONS: MUST HAVE PREVIOUS DEALING EXPERIENCE
MUST COMPELTE ALL PRE-EMPLOYMENT ELIGIBILITY REQUIREMENTS PRIOR TO START DATE
WAGE: VARIES BY GAME ASSIGNED

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide superior customer service to internal/external customers.
Ensure efficient operation of shift by performing the following:
– Explain rules to players when opening tables, as required.
– Maintain reasonable control of table by ensuring that no abusive language/ abusive action or excessive consumption of alcohol by any/all players.
Collect and pay all bets correctly.
Ensure that all bets conform to the prescribed table limit.
Properly maintain chip tray and mark tray according to proper denominations.
Sign all paperwork that pertains to the drop box of the gaming table, along with verifying for accuracy.
Ensure card members are rated.
Maintain integrity of the game at the highest possible level.
Report all errors directly to the Floor Supervisor.
Watch/report suspicious activities of all customers and/or co-workers.Follow all table procedures.
Attend all dealer meetings.
All other duties as assigned by Management.

DESIRED QUALIFICATIONS:
Education: High School Diploma or G.E.D. Must successfully complete Blackjack Class.
Experience: Blackjack experience preferred.
Knowledge: Knowledge of gaming policies and procedures.
Skills and Abilities: Must be able to work in a fast paced environment and handle high stress situations as they present themselves. Proven customer service skills, excellent math skills, and strong organizational and interpersonal skills and flexible to work any day/any shift.

Stand for 45 minutes of every hour while at the blackjack table.
Sit 15-minutes every hour.
Use both right/left hands for repetitive motion, performing simple grasping, pushing and pulling for 45 minutes out of every hour.
Bend, squat, kneel, reach, twist, and rotate as needed during shift.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; Successful completion of Blackjack Class and job related tests. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Food & Beverage Cashier/Host

OPENING DATE: 11/07/23
CLOSING DATE: OPEN
HOURS: PART-TIME POSITIONS; AVAILABLE FOR ALL SHIFTS, WEEKENDS & HOLIDAYS
MUST BE WILLING TO CROSS-TRAIN TO WORK IN ALL AREAS OF FOOD SERVICE
WAGE: $10.50 + TIPS – CASHIER WAGE | $12.00 + TIPS – HOST WAGE. GUARANTEED MINIMUM $12 HOURLY AVERAGE

ESSENTIAL DUITES AND RESPONSIBILITIES:

Provide superior customer service to customers.
Take and document reservations.
Buss tables, accept and deliver food orders.
Follow till procedures as established, paying close attention to all discounts, coupons, club redemptions, department charges, direct billing, credit cards and room charges.
Stock inventory and perform general cleaning of dining area.
Complete prep work as needed.
Reconcile tills and complete reports accurately.
Other related duties assigned or requested by Director, Manager, and Assistant Manager.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED.
Experience: Previous restaurant and food handling experience is preferred. Previous experience operating a cash register, with basic cash handling skills, preferred and basic computer knowledge. On the job training is provided.
Knowledge, Skills & Abilities: Must be able to multi-task and react to changing priorities along with being organized. Must be a team player with good communication skills and have proven dependability and reliability. Must have the ability to maintain a professional, friendly and courteous demeanor. Must be flexible with days and hours available for work. Must be able to handle high stress situations and make quick decisions and sound judgment calls as they present themselves. Must maintain strict customers, co workers, and Company Confidentiality.

TOOLS AND EQUIPMENT USED:

Cash register, coffee maker, waffle cone maker, pop dispenser, liquor control system, cash validator, telephone/paging system and other equipment that is normally used in the day-to-day operation of a restaurant.

PHYSICAL DEMANDS:

• Stand/ Walk for 90% of a shift.
• Lift and carry up to 50 pounds repetitively during a shift without assistance.
• Must be able to use both right/left hands for repetitive motion.
• Must be able to bend, squat, kneel, reach, twist, and rotate repetitively during shift.
• Depending on daily activities, all requirements during a work shift may be higher or lower than what is listed above.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Must have ability to work in a confined work area. The working condition can become very warm and extremely busy. Must be able to tolerate constant interruptions, large crowds, excessive smoke and noise. Must be able to handle busy periods with multiple customers while staying calm and working efficiently. Must be able to work alone and unsupervised.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Food & Beverage Shift Supervisor

OPENING DATE: 3/30/23
CLOSING DATE: OPEN
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAVS.
WAGE: $16

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Resolve customer complaints/concerns regarding customer service.
• Assist with scheduling of adequate staff, assign work duties.
• Oversee training for staff in customer service, work procedure and policy.
• Observe and evaluate staff and work procedures to ensure quality standards and excellent customer service.
• Make recommendations for improvements on employee performance and quality service.
• Record physical bar inventory at the beginning of each month
• Work closely with F&B Manager(s) and Food and Beverage Director on special events in bar lounge, convention center/bar, showroom and outdoor catering events.
• Monitor all coupons, discounts and receipts, ensuring all sales are registered.
• Monitor all voids, refunds, and till procedures for accuracy and procedure compliance.
• Other related duties assigned or requested by Food & Beverage Director and Manager(s).

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED
Experience: Minimum of 1 ½ years hospitality experience and previous supervisory experience preferred but not required.
Knowledge: Company policies and procedures after completion of orientation. Department policies and procedures after (90) day probationary period. Knowledge of resource allocation, problem resolution, production methods, and coordination of people.
Skills & Abilities: Must have the ability to handle a stressful1 fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communications skills. Must have the ability to lead by example with superior customer service. Must maintain strict confidentiality with all information. Must be available to work any day/any shift, holidays and weekends. Must have an excellent proven and documented attendance and tardy record.

TOOLS AND EQUIPMENT USED

lnfogenesis P.O.S. (point of sale). Computer, printer, copy machine, fax machine, phone and paging system.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Stand/walk for 90% of shift.
• Lift and carry up to 30 pounds while being able to perform the following functions; bending, squatting, reaching, twisting, and rotating repetitively.

Gaming Floor Supervisor (Pit Boss)

OPENING DATE: 9/01/2023
CLOSING DATE: OPEN
HOURS: FULL TIME; MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS.
WAGE: $16.00 OR DEPENDENT UPON EXPERIENCE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide back up and guidelines to dealers of all games.
Monitor all play and regulate player ratings along with being instrumental in customer service.
Provide superior customer service to interna/external customers
Perform scheduled audits for blackjack tables along with tracking chips and players
Operate computer in pit area
Perform evaluations on a daily, 30/60/90 day, and annual basis of all gaming employees as requested and assigned
Schedule pit rotation
Knowledge of Title 31
Complete necessary tracking of players for Title 31
Follow procedure to open and close all table games
Perform initial procedure violations of dealers and pass on to Shift Manager for approval
Maintain close communication with surveillance department and other departments within casino
Settle disagreements between dealers and customers.
Explain the rules of the games to customers, including different games offered in live-action as well as tournament games.
Knowledge and ability to explain standard betting terminology to customers.
Complete accurate ratings on customers.
Fill in as a dealer as needed and requested.
Attend all meetings.
All other duties as assigned

MINIMUM QUALIFICATIONS:
Education: High School Diploma or G.E.D.
Experience: Must have minimum of 1-year experience dealing blackjack, craps, poker and all specialty games.
Knowledge: Must have knowledge of Company and Gaming policies and procedures, and Title 31. Operating knowledge of Gaming Pit computer.
Skills and Abilities: Must be able to work in a fast paced environment and handle high stress situations as they present themselves; must have proven customer service skills, excellent math skills, and strong organizational and interpersonal skills; must be able to work any day/any shift.

Stand for approximately 6 hours out of an 8-hour shift.
Use of both hands for repetitive motion, performing simple grasping, pushing and pulling and fine manipulation.
Bend, squat, kneel, reach, twist, and rotate as needed during shift.
Lift a fully loaded chip tray with 300 chips weighing approximately 10 lbs.
Lift lid off crapshoot table weighing approximately 5 lbs.

Golf Maintenance - Groundkeepers

OPENING DATE: 7/06/2023
CLOSING DATE: OPEN
WAGE: $ 12.00
HOURS: PART-TIME SEASONAL POSITION(S); MUST BE ABLE AND WILLING TO WORK VARYING SHIFTS STARTING AS EARLY AS 5:00 AM, WEEKENDS ARE A MUST. MUST BE DEPENDABLE AND BE ABLE TO WORK FLEXIBLE HOURS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Mow fairways, roughs, greens tees and aprons.
Rake sand traps with power rakes.
Aerate verticut and spike greens.
Operate sod cutter and fertilizer spreaders.
Mow rough with rotary mower.
Rake and maintain sand bunkers.
Maintain gas, oil and other equipment fluid levels daily and report equipment problems and failures to equipment manager immediately.
Set tee markers and cups on greens daily; maintain ball washers; replace tee towels and flags when needed; remove debris, sand and seed tee and drop area divots and clean flowerbeds.
Water and fertilize tees, greens and fairways, and assist with any course project work including, but not limited to, construction of new greens, tees and fairways, grading and preparing soil base, lay sod and seed tees
Excavate and backfill ditches and trenches and repair and replace irrigation pipe.
Responsible for wearing all provided safety equipment and abiding by all safety instructions for use of equipment.
Responsible for reporting to work in time and to be ready for work in a clean proper uniform.
Ensure that equipment cooling system is working at all times and report equipment problems or failures to the Equipment Manager immediately.
Operate mowers and string trimmers to trim greens, trees, around fence lines, banks, hillsides and cart path edges.
May be assigned to operate mowers, dump trucks, or other light motorized equipment.
All other duties as assigned

EDUCATION & EXPERIENCE:

High School Diploma or GED.
Sufficient experience to perform all required duties.
Valid driver’s license desired for some positions.

KNOWLEDGE, SKILLS & ABILITIES:

Must have working knowledge of safe, efficient operation of tractors and other motorized equipment and must have knowledge of methods and materials used in grounds and landscape construction/maintenance work.
Must have skills operating listed tools and equipment;
Must be able to operate utility vehicles and light motorized equipment;
Must be able to work in a variety of weather conditions;
Must be able to follow oral and written directions;
Must be able to provide exemplary customer service to all patrons;
Must be able and willing to work varying shifts starting as early as 5:00 am and on holidays and weekends; must be dependable and able to work with flexible hours.

TOOLS AND EQUIPMENT USED:
All equipment and tools related to the maintenance of the golf course such as, but not limited to, utility vehicles, golf carts, mowers, pesticide application equipment, irrigation and drainage systems, light trucks and any other motorized equipment.

Significant walking, bending, standing, crouching, pushing and carrying.
Raking, shoveling, digging with hand tools.
Must be able to lift up to 75 pounds and 100 pounds with assistance.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: The noise level may be high and there may be exposure to many cleaning supplies and pesticides that require Personal Protection Equipment (PPE). There will be exposure to a variety of weather conditions such as rain, heat, sun, pollen or other allergens.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Guest Services / Shuttle Driver

OPENING DATE: 4/4/23
CLOSING DATE: OPEN
HOURS: PART-TIME POSITION(S); HOURS OF OPERATION ARE 8AM-3AM; MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 12 + TIPS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet patrons and provide customer service.
Deliver and retrieve luggage to/from hotel rooms as requested by hotel staff or guests.
Follow policies and procedures in regard to patron’s coats and outerwear and perform coat check operations.
Deliver amenities to hotel rooms when requested by Supervisor.
Drive shuttle vans for pick up and drop off from RV park and at area participating motels. Provide other transportation services as directed.
Promote, keep up to date and maintain current knowledge on casino events.
Be knowledgeable of facility.
Perform duties in a professional manner at all times.
Report violations to Security when appropriate.
Check ID’s, issue wristbands to minors and ensure that alcohol does not leave the premises.
Assist with bus arrivals and departures.
All other duties as assigned by Management.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED
Experience: Must possess and maintain a current/valid chauffeurs license. Must meet all insurance carrier requirements.
Knowledge: Must know rules of the highway and have knowledge of vehicular systems and be able to detect deficiencies for repair.
Skills and Abilities: Must present oneself in a professional, congenial and hospitable manner at all times and provide excellent customer service. Must be a team player and communicate in a relaxed and calm manner with all customers.

PHYSICAL DEMANDS:

Must be able to drive 8-10 hour shift in sometimes hazardous weather and road conditions.
Must be able to stand for up to 7 hours of an 8 hour shift.
Must be able to bend, squat, reach, pull, push and lift up to 60 pounds occasionally.
Lift up to 30 pounds multiple times when on floor duty.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be physically able to work under pressure and deadlines in a smoke and noise filled environment.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Guest Services- Luggage Coordinator

OPENING DATE: 9/22/2023
CLOSING DATE: OPEN
HOURS: PART-TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, HOLIDAYS AND WEEKENDS.
WAGE: $ 12.60 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide direction and follow through with all luggage needs for group busses.
Greet and open doors for patrons.
Valet park patron vehicles.
Deliver and retrieve luggage from hotel rooms.
Follow policies and procedures in regard to patron coats and outerwear.
Provide general information as available on current scheduled events or departmental inquiries where and when appropriate.
Perform in a professional manner at all times.
All other duties as assigned.

DESIRED QUALIFICATIONS:
Education: High School Diploma or GED
Experience: Previous experience in handling group luggage needs or related field of work.
Knowledge: General knowledge of policies and procedures of the Island Resort & Casino.
Skills and Abilities: Must possess the ability to perform in a decisive and assertive manner that is hospitality related. Must be able to react to sudden changes in schedule of tours and their needs. Must be able to give clear and concise directions. Must present oneself in a mature and professional manner at all times. Must be able to operate both automatic and standard transmission vehicles.

TOOLS AND EQUIPMENT USED:
Luggage carts, hand-held radios, general office equipment and telephone systems.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift and push a minimum of 60 pounds or more with assistance. Must be able to stand for periods of up to 2 hours in duration. Activity level and job demands fluctuate with daily bus schedules.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Activity level and job demands fluctuate with daily bus schedules. Must be physically able to work under pressure and deadlines in a smoke and noise filled environment.

Hotel Lodging Associate

OPENING DATE: 9/12/23
CLOSING DATE: OPEN
HOURS: FULL & PART TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 12.00

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform all necessary functions and data entry of new and/or modified reservation, registration and account ledger information on the various office system equipment and software programs used.
Reconcile posted account balances to charges and credits entered.
Print, file and disseminate all required reports for the appropriate designated areas.
Act as a liaison for guest inquiries.
Assume and provide positive support readily and enthusiastically, coordinate teamwork efforts within and across departments to
fulfill company policy/procedure and mission statement goals.
Implement and utilize emergency procedures when necessary.
Provide mature, hospitable and quality work while in the performance of duties.
Perform switchboard operations when required and necessary.
Fill in when necessary to perform Night Auditor duties.
Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED. Must have completed a minimum of 2 years of courses in computer applications. General accounting/bookkeeping practices preferred or 5 years work related experience.
Experience: Minimum 5 years of work related computer/accounting experience in an office setting and have had experience in working with the public.
Knowledge, Skills & Abilities: Proven knowledge of general office machines and a variety of basic to moderate computer software applications with general accounting practices desirable; Must have the ability and skills to problem-solve with sound and mature decisions while multitasking under a fast-paced environment. Must have the ability and skills to work under constant stress, time constraints and changes. Ability to work independently and actively participate as a team member. Must be able to communicate effectively and confidently with a diverse group of people and show initiative and responsibility. Must have the skills and ability to handle large sums of cash with integrity. Employee will be required to dress appropriately and be groomed professionally while on duty. Employee will be required to work rotating shift work including holidays, weekends and as needed on a call-in basis.

TOOLS AND EQUIPMENT USED:
General business machines in addition to credit card machines, electronic key card machines, point of sale systems and computer systems and applications.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In an 8-hour shift, this employee will have the following physical demands placed upon them:

Sit for 4 hours of an 8-hour shift.
Stand/walk up to 7 hours of an 8 hour shift.
Must be able to lift 25 pounds frequently and 50 pounds occasionally with assistance.
Push a loaded food cart or dish cart without assistance.
Must be able to bend, squat, kneel, reach, twist and rotate as needed.

WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Repetitive hand movements with data entry work. Employee will be required to work sitting and standing with a computer monitor for long periods of time. Must be able to bend, twist, kneel, and lift up to 25 pounds occasionally.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahvllle Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

HVAC Technician

OPENING DATE: 4/07/23
CLOSING DATE: OPEN
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: DEPENDENT UPON QUALIFICATIONS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Actively participate in the Preventative Maintenance Program.
Effectively and efficiently monitor and operate the building DOC/ BMS systems.
Maintain effective temperature control of all occupied and unoccupied building spaces.
Monitor, ensure and participate in the efficient operation and repair of all chillers, ahu’s, hrus, rtus, rtvs, vavs, fan coils, ice machines, refrigerators, freezers, PTAC units, drinking fountains, smokeaters, Etc.
Effectively and efficiently monitor for and communicate any and all equipment related deficiencies and or potential failures
Be available for on-call status.
Respond to pages with diligence and professionalism.
Communicate mechanical crisis service needs and failures.
Diligently Oversee and participate in Refrigeration handling and recovery (PER EPA REGULATIONS)
Assist and or participate in the installation and removal of HVAC/R equipment.
Maintain air filter inventory / critical parts inventory.
Assist technically and physically the B+G employees.

PERIPHERAL DUTIES:
Other duties assigned by: Department Manager

DESIRED QUALIFICATIONS:
Education: Must have High School Diploma or G.E.D. (College Preferred)
Experience: College experience in HVAC/R or equivalent.
Knowledge: Must posses a strong working knowledge of the principles, practices, tools and materials of HVAC/R operations and maintenance.
Skills and Abilities: Safety conscious. Strong verbal and written communication skills. Results oriented with strong impact awareness skills. Must have a valid drivers license. Must be detail oriented. Must have excellent Customer Service skills. Must be flexible in the days and hours available for work. Must be computer literate and proficient in Microsoft Office Software.
MUST POSSES UNIVERSAL EPA CERTIFICATION FOR Types 1, 2 and 3

TOOLS AND EQUIPMENT USED:
General office equipment such as computers, fax machines, printers
HVAC/R tools and equipment such as Manifolds, vacuum pumps, refrigerant scales, meters, soldering
and brazing eq.
Sheet metal tools, drills, cutters, crimpers, brakes etc.

The essential duties of this position are capable of generating the following physical demands:

Stand for up to 7 hours of an 8-hour shift.
Sit for up to 3 hours of an 8-hour shift.
Walk for up to 7 hours of an 8-hour shift.
Must be able to climb ladders and utilize man-lift equipment as needed.
Must be able to lift and carry up to 50 pounds frequently during an 8-hour shift.
Must be able to work with the follow cleaners on a daily basis: acid based, ammonia based, chlorine based and petroleum based.
Must be able to wear rubber gloves.
Must be able to use both hands for repetitive motion for up to 7 hours of an 8-hour shift
Must be able to frequently bend, squat, reach, twist, and rotate as needed with an 8-hour shift.
Depending on daily activities, all requirements during a shift may vary from what is listed above.

WORK ENVIRONMENT:
Weather extremes from summer heat and rain to winter cold, snow and ice. Noise levels varying from roaring concert crowds, to quiet employee talks. Mechanical noises depending on the task at hand and/or equipment involved.

Exposure to potential iniury hazards occur daily while performing the duties of this job.

Potential injury hazards include, but are not limited to the following:
Working at or on elevated levels such as roofs, platforms, plenums and lift equipment.
Proximity contact with high voltage power equipment such as motors, pumps, and service panels / disconnects
Exposure to cleaning chemicals
Proximity contact with high temperature devices and appliances such as deep fryers, grills, ovens, broilers, boilers, pipes and water heaters.

Island Club Host

OPENING DATE: 9/12/23
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $ 12.00 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide superior customer service to all gaming patrons to ensure a superior entertainment experience.
Maintain close communication with VIP Service Hosts pertaining to VIP player information as well as potential new VIP players.
Communication between VIP Hosts and Island Club Hosts to ensure VIP Hosts maintain working knowledge of day to day operations within the Island Club.
Issue customer comment forms, receive and resolve customer complaints from the Gaming Facility.
Distribute and receive donation requests and win/loss requests and forward to appropriate Managers.
Maintain knowledge of and promote all upcoming promotions and Casino events.
Plan and execute promotions or events as well as follow through for all slot tournaments, party pits as well as special events as assigned by management.
Create accounts for all new members; issue new member benefits and explain in detail benefits of the Island Club to all new members.
Reprint lost cards requested by the player/customer.
Edit existing player accounts with up-to-date personal information and demographics.
Adjust existing player accounts to reflect the correct level achieved and explain in detail level benefits and what is expected of the player to maintain levels or move up as well as the results of not maintaining current levels.
Report all duplicate accounts on merge sheets.
Recognize player birthday and anniversaries with the appropriate benefits entitled to the player.
Enroll players into groups and redemptions for specific promotions.
Issue all area and casino hotel / motel packages. Report numbers at the end of the night to ensure proper reporting to marketing management.
Issue all point redemption requested.
Issue all promo cash coupons presented with proper codes to ensure proper reporting.
Report point redemptions and comps to be voided to Coordinator, Supervisor or Manager for proper follow through.
Issue drink coupons within guidelines, to all gaming patrons.
Issue requested packets of drink coupons to authorized management; maintain drink coupon log to ensure proper reporting to marketing management.
Issue manager comps for patrons as requested by authorized management personnel.
Enter all pit ratings for Island Club members as received from the Gaming department.
Present incorrect pit ratings to Coordinator, Supervisors or Manager for corrections.
Prepare all necessary paperwork for group tours prior to arrival; distribute necessary group tour changes to all departments.
Greet and depart all incoming group tours.
Execute specific bus promotions upon arrival.
Issue necessary promo cash to eligible group tour patrons.
Print and verify necessary bus reports to ensure accuracy of arriving groups and perks issued.
Document all necessary group tour information such as inaccuracies, patrons leaving early, patrons using others card or suspicious activity to Group Tour Manager.
Maintain necessary logs of coupons used for hotel packages, drink or other coupons issued by Island Club Staff to ensure proper audit trail.
Maintain a reasonable amount of floor time within a working shift. Administer services normally provided at the Island Club to enable customers to continue to game. The floor is monitored for possible high rollers as well as any special requests or questions that customers may approach a host with while gaming on the floor.
Work closely with other departments to assist in promotions, customer complaints or other duties requested by the department that entails delivery of customer service.
Answer all incoming phone calls to ticket sales.
Receive, prepare and sell all entertainment tickets and event tickets being sold at the ticket office.
Maintain customer information within ticketing system. Edit personal customer information and demographics as necessary.
Maintain daily ticket counts.
File as necessary paperwork for events sold with the appropriate concert file.
Maintain knowledge of all upcoming entertainment events as well as information pertaining to each artist to ensure customer questions are answered.
File all point of sale redemptions and comps forwarded from the Island Club on a daily basis.
Enter all entertainment customers from each event into a separate group in SuperPlaymate to ensure proper reporting to Marketing Management.
Maintain Ticket Sales till on a daily basis.
Maintain and enter data from coupons returned from conventions, mailers, or other coupons issued to ensure proper reporting for Marketing Management.
Mail information packets per phone request or manager request to potential customers.
Assist conventions in preparation of coupons or packets for upcoming events.
Assign pin numbers to all convention cards being issued within convention packets.
File daily log sheetst enter floor time and date entry on slot tournament results.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Must have a minimum of 2 years proven consecutive customer service experience within the past 4 years.
Knowledge: Knowledge of basic computer software such as: windows, spreadsheets, and work documents.
Skills and Abilities: Must have the ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions and deadlines. Must have excellent interpersonal communications skills. Must have the ability to lead by example with superior customer service. Must be able to quickly master new or job specific programs. Must be available to work any day/any shift, holidays and weekends.

TOOLS AND EQUIPMENT USED:
Must be efficient with general office equipment such as; computer, printers, copy machine, fax machine, postage machine, lnfogenesis cash register, card embosser, two-way radios and telephone/paging system.

Stand/walk for 90% of shift. Sit for 10% of shift.
Lift and carry 5-20 pounds frequently during shift. Lift and carry 30 pounds occasionally during shift.
Must be able and willing to walk as a fast pace throughout the casino during shift.
Must be able to frequently bend, squat, kneel, twist, and rotate as needed during an 8-hour shift.
Depending on daily activities, all requirements during a shift may be higher or lower than what is listed.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Environment on the Gaming Floor
can be highly stressful and fast paced. The noise level can be extremely high with excessive
exposure to cigarette smoke.

Line Cook - All Outlets

OPENING DATE: 7/10/23
CLOSING DATE: OPEN
WAGE: $15-$18 HOURLY
HOURS: FULL & PART TIME POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS & HOLIDAYS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Focus on the preparation of daily menu items to ensure the quality and consistency of daily products while contributing to the customers Total Experience.
Organize and clean all coolers, freezers and dry storage.
Follow all sanitation and safety procedures
Correctly operate and maintain all grills, fryers, broilers, ovens, shams and steamers.
Stock, clean, and sanitize your work station consistently throughout your shift
Follow and execute established recipes and procedures
Follow direction and guidance from Lead Cook, Sous Chef and Executive Chef
Follow all SOP’s for all menu item production
Contribute in a positive and creative manner with specials and promoting menu items
Display a positive attitude, good work ethic and team orientated mentality
If directed assist all other food service areas as needed or required.
All other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED.
Experience: One year minimum full menu cooking experience at a high volume restaurant or a culinary certificate or degree
Knowledge: Knowledge of basic cooking skills and kitchen practices. Knowledge of company policies and procedures after completion of orientation. Department policies, procedures and recipes after (90) day probationary period. Safe food handling procedures including
safe temperatures and cross contamination.
Skills & Abilities: Must have ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communication skills. Must be able to work any day/shift, holidays and weekends.

TOOLS AND EQUIPMENT USED
Stoves, grills, shams, mixers, food slicer, sharp knives, and dishwasher.

Stand/walk for 90% of a shift.
Lift and carry 30 pounds while performing the following: bending, squatting, kneeling, reaching, twisting and rotating as required.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon
successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Maintenance Supervisor

OPENING DATE: 8/14/2023
CLOSING DATE: OPEN
HOURS: FULL-TIME POSITION; TJIS POSITION IS FOR 3RD SHIFT, 12:00 AM MIDNIGHT – 8:00 AM. MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS AND HOLIDAYS.

WAGE: BASED ON EXPERIENCE

SUPERVISION EXERCISED:
Shared daily; 8-12 custodian depending on assigned shift with 1 Lead

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensure compliance to all policies and procedures as described within the employee handbook and departmental guidelines.
Monitor performance results to ensure satisfactory compliance to departmental standards.
Perform corrective action interviews with the assistance of the Department Manager.
Maintain effective task scheduling and shift staffing levels.
Perform probationary evaluations on all new shift employees, and assist Manager with annual evaluations.
Participate in applicant interviews for open shift positions.
Ensure prompt and diligent response to service calls.
Communicate emergency service needs and failures.
Conduct routine shift meetings.
Assist Building and Grounds personnel as necessary.
Plow snow when necessary.
All other duties as assigned by Maintenance Management.

MINIMUM QUALlFICATIONS:
Education: Must have High School Diploma or G.E.D.
Experience: Must have verifiable experience serving in a Supervisory capacity related to Maintenance.
Knowledge: Must be knowledgeable in the practices of Custodial Operations, General Building Maintenance and Successful Staff Supervision.
Skills and Abilities: Must have strong leadership qualities along with excellent communication skills. Must possess strong multi-tasking abilities while being able to prioritize. Must have excellent customer service skills and be detail oriented. Must possess a valid driver’s license and be able to pass forklift training (training provided here on site)

TOOLS AND EQUIPMENT USED:
Personal computer with Microsoft, Windows, Excel, and Outlook Express. Copier, fax machine and phone/paging system. Commercial carpet scrubbers, extractors and buffers. Basic carpentry and plumbing tools. Snowplowing equipment and man-lifts.

The essential duties of this position are capable of generating the following physical demands:

Stand for up to 7 hours of an 8-hour shift.
Sit for up to 3 hours of an 8-hour day.
Walk for up to 7 hours of an 8-hour day.
Must be able to climb ladders and utilize man-lift equipment as needed.
Must be able to lift and carry up to 50 pounds frequently during an 8-hour day.
Must be able to work with the follow cleaners on a daily basis: acid based, ammonia based, and chlorine based.
Must be able to wear rubber gloves during the cleaning of bathrooms and the clean up of bodily fluids.
Must be able to use both hands for repetitive motion for up to 7 hours of an 8-hour shift
Must be able to frequently bend, squat, reach, twist, and rotate as needed with an 8-hour shift.
Depending on daily activities, all requirements may vary from what is listed above.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Weather extremes from summer heat and rain to winter cold, snow and ice.
Noise levels varying from roaring concert crowds, to quiet employee talks.
Mechanical noises depending on the task at hand and/or equipment involved.
Exposure to potential injury hazard occur daily while performing the duties of this job.
Potential injury hazards include, but are not limited to the following:
- Working at or on elevated levels such as roofs, platforms, and lift equipment.
- Proximity contact with high voltage power equipment such as motors, pumps, and switchgear.
- Exposure to cleaning chemicals.
- Proximity contact with high temperature devices and appliances such as deep fryers, grills, ovens, broilers and water heaters.

Security Officer

OPENING DATE: 2/23/23
CLOSING DATE: OPEN
HOURS: FULL & PART TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $12.00 | $2.00 3rd Shift Premium

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide overall security and safety for patrons, employees and assets.
Provide escorts for a variety of items as needed.
Ensure company policy and procedures are followed; report violations.
Check ID’s, issue wristbands to minors, ensure that alcohol doesn’t leave the premises and ensure that no weapons are on premises.
Patrol outside watching for potential hazards and illegal activity.
Assist with bus arrivals and departures.
Provide internal and external customer service.
Provide support during any scenario that presents itself; including medical incidents or any other natural or manmade emergency when necessary.
Assist other departments/ agencies as requested and needed.
Assist in determining when a customer’s behavior must be addressed.

MINIMUM QUALIFICATIONS:
Education: High school diploma or GED.
Experience: Security experience preferred. Previous experience working with the public.
Required Training: Must successfully complete First Aid, CPR, AED, and department computer training. Must attend all mandatory training. **All training is provided on site.
Skills and Abilities: Must be flexible with days and hours available for work.
Ability to pass a written test with a minimum score of 60%.
Must have excellent written and oral English communication skills.
Must maintain strict confidentiality.
Be able to make quick decisions and sound judgment calls.
Must have excellent observation skills.
Must be able to handle high stress situations.
Must display and exercise honesty and integrity.
Must be non-discriminatory in all actions.

TOOLS AND EQUIPMENT USED:
Radios, Medical Equipment, Jeep, Ranger and computer.

An employee could have the following physical demands placed upon them:

Stand/walk for up to 7 hours of an 8-hour shift.
Lift up to 30 pounds multiple times when on floor duty.
Must be able to use both right/left hands
Must be able to use both right/left feet.
Must be able to bend, squat, kneel, reach, twist and rotate as needed.

Depending on daily activities, expectations may exceed what is listed above.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to handle constant interruptions. The noise level can be extremely high and there may be excessive exposure to cigarette smoke on the Gaming Floor. Employee could be exposed to inclement weather while on certain assignments.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume. Due consideration will be given to specialized education and experience. Candidates are subject to oral interview, reference checks, FBI background investigation. Job related test may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Communitys Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Server

OPENING DATE: 6/21/23
CLOSING DATE: OPEN
HOURS: PART-TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS.
WAGE: $10.00 / HOUR+ TIPS. GUARANTEED MINIMUM $12 HOURLY AVERAGE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service at all times.
• Adhere to serving etiquette as shown in 4 star training program.
• Maintain a clean work area at all times and assist other team members in their sections as needed.
• Always adhere to all company policies, procedures and licensing laws.
• Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverage.
• Know how to process/handle all discounts/coupons, club redemptions, comps, department charges, direct billing, credit cards and room charges.
• Carry out instructions given by the Shift Supervisor or Management Team.

PERIPHERAL DUTIES:

• Work to anticipate guest needs and exceed customer expectations.
• Keep up to date with current promotions and new products.
• Participate and contribute at team meetings.
• Assist with convention center activities upon request.
• Maintain personal knowledge by completing in-house training and workbooks.
• Other duties assigned by: Food & Beverage Director, Food & Beverage Managers and Shift Supervisors.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED.
Experience: Server experience preferred, but on the job training will be provided.
Knowledge: Knowledge and understanding of Company policies and procedures after completion of orientation. Knowledge and understanding of departmental policies and procedures upon completion of 90-day probationary period.
Skills & Abilities: Must have good interpersonal and communication skills along with being able to multi-task. Must be flexible with days and hours available for work. Must be able to make quick decisions and sound judgment calls. Must maintain strict customers, co-workers and company confidentiality.

TOOLS AND EQUIPMENT USED:

Cash register, POS System, I.D. scanner/validator, currency scanner, specialty drink machines, beer taps, glass washers, coffee machines, soda dispenser, and telephone/paging system.

PHYSICAL DEMANDS:

• Stand/walk for 90% of a 6 or 8 hour shift. (Depending on day/night shift)
• Lift and carry up to 35 pounds repetitively during shift without assistance
• Must be able to use both righVleft hands for repetitive motion
• Must be able to push a fully loaded bus cart weighing up to 50 pounds without assistance
• Must be able to bend, squat, kneel, reach, twist, and rotate as needed during shift
• Depending on daily activities, all requirements during a shift may vary from what is listed above

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Slot Attendant

OPENING DATE: 11/29/23
CLOSING DATE: OPEN
HOURS: FULL & PART TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $9.50 / HOUR+ TIPS (DIFFERENTIAL PAY FOR 1ST & 3RD SHIFTS)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide superior customer service to our customers, internal and external.
Perform jackpot payouts, coin fills, and ticket fills as needed.
Assist customers as needed with jackpots, fills, tickets, complaints, etc.
Explain to customers when asked how ticket in/ticket out and Promo Cash work.
Direct customers should they need further assistance.
Understand the use of tilt codes and how to resolve them to assist a customer or repair a machine.
Provide change to customers.
Sign out money wallet from cage and maintain an allotted amount of money in wallet, return to cage at shift’s end with same amount enclosed.
Sign-out slot keys at the beginning of shift and sign them back in at shift’s end.
Call in to Surveillance and log at Cage any tips received.
Perform some minor repairs to slot machines when necessary.
Clean machines (external and internal), replace bulbs when needed, and perform other preventative maintenance on machines when time allows.
Assist with machine moves, installs, and take-downs.
Meet with Slot Supervisor to review activity.
Attend all slot departmental meetings and/or training sessions.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or G.E.D.
Experience: Mechanical and/or electrical experience preferred. Basic computer experience.
Knowledge: Knowledge and understanding of machine tilt codes and how to resolve them, along with the understanding of CDS maintenance codes and functions. Knowledge of multi-coin/multi-line pay tables and payout combinations. Basic knowledge of slot department. Knowledge and understanding of company and departmental policies and procedures along with the MIGS. (Minimum Internal Control Standards)
Skills and Abilities: Must have the ability to maintain a professional, friendly, and courteous demeanor, and must be able to handle high stress situations as they present themselves. Must have strong organizational skills and interpersonal skills. Must have proven customer service skills and excellent mathematical skills. Must be able to multi-task and react to changing priorities. Must be able to work strategically and collaboratively as well as individually. Must be a team player and have proven dependability and reliability. Must be flexible to work any day/any shift

PHYSICAL DEMANDS:

Stand/walk for 90% of an 8-hour shift.
Use of right/left hands for repetitive motion for up to 90% of an 8-hour shift.

WORK ENVIRONMENT:

The work environment that this position will deal with can become very noisy due to the number of customers during as assigned shift along with the amount of slot machine play. Cigarette smoke must also be tolerated as for the level can become excessive.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Slot Technician

OPENING DATE: 11/03/23
CLOSING DATE: OPEN
HOURS: 1 FULL TIME POSITION; MUST BE FLEXIBLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS.
WAGE: BASED ON EXPERIENCE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide superior customer service to our customers, internal/external alike.
Meet with fellow Slot Technicians to address problems with machines.
Assist in ensuring machine integrity when jackpots occur and at other times as requested.
Troubleshoot, repair, overhaul, and proper prevention maintenance of all electric slot machines and connected systems in accordance with gaming regulations.
Maintain and repair signage (i.e. bulbs, fluorescents, glass, etc.)
Assist in overseeing the safe and effective operation of shop equipment including hand tools, soldering tools, power tools, and electronic test equipment.
Test slot machines, and document, whenever variances occur.
Handle disputes and notify the proper personnel of any unusual customer activity.
Oversee, verify, and approve slot machine payouts.
Verify all machine overrides.
Void jackpots, payouts, and fills correctly when required.
Order and return/exchange parts when needed.
Assist in maintaining inventory of parts for machines and/or equipment.
Set up slot tournaments when needed.
Sign-out slot keys at beginning of shift and sign back in at shifts’ end.
Call Surveillance, and log at Cage, any tips received.
Assist in moves, set ups, and removal of slot machines according to procedures.
Attend all Slot Department meetings and/or training sessions.
Attend all pertinent training seminars and conferences where travel may be required.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED. Electronics experience and/or degree preferred.
Experience: Minimum 3 years experience in related field and/or training. Must have proven computer skills in Microsoft Windows.
Knowledge: Knowledge and understanding of machine tilt codes and how to resolve them and understanding of Oasis System and it’s equipment. Knowledge and understanding of company and departmental policies and procedures as well as the M.I.C.S. Knowledge of electronic troubleshooting and proper use of electronic test equipment (such as DVOM, oscilloscope, isolation power supplies, etc.) Knowledge and basic understanding of serial communications systems.
Skills and Abilities: Must have a professional, friendly and courteous demeanor; thereby providing the customers with an excellent gaming experience. Must be able to communication well in both a verbal and written manner. Must be safety oriented with high voltage equipment. Must be team oriented with a pitch-in, can-do attitude. Must have the ability to work strategically and collaboratively, as well as individually. Must have excellent mathematical skills and the ability to multi-task and react to changing priorities. Must be able to work in a high stress environment and to make sound decisions and judgment calls. Must be flexible in the days and hours available for work.

TOOLS AND EQUIPMENT USED:
Must be efficient with general office equipment such as; computer, printers (various types), copy machine, fax machine, hand and power tools, electronic equipment and telephone/paging system (including messaging).

Stand/walk for up to 7 hours of an 8-hour shift.
Use of both right/left hands for repetitive motion for up to 7 hours of an 8-hour shift.
Bending, twisting, turning, and/or kneeling for 70% of an 8-hour shift.
Must be able to work in small, confined and awkward areas.
Lift and carry 60 lbs. frequently and 80 lbs. occasionally.
May be required to work on ladders or lift equipment 6 feet or more above Gaming Floor.

WORK ENVIRONMENT:
The environment that this position will have to deal with can become very noisy due to the number of customer during an assigned shift along with the amount of slot machine play. Cigarette smoke must also be tolerated as for the level can become excessive.

Vault Supervisor

OPENING DATE: 10/17/23
CLOSING DATE: OPEN
WAGE: BASED ON EXPERIENCE
HOURS: FULL TIME POSITION(S); MUST BE FLEXIBLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor daily activities and communicate with the Director in both verbal and written form
Provide superior customer service to both internal and external customers.
Provide assistance and supervision to tellers as needed and/or required.
Make sure all counts are accurate to ensure a smooth cage/vault operation.
Perform vault inventory.
Take accurate count of cards and dice and distribute to Floor Manager.
Address cashier and/or customer concerns.
Perform money fills to appropriate departments (Bingo, Poker, petty cash, etc.) as needed.
Count POS (Point of Sale) and tips and verify both when needed.
Distribute keys and record number and time of distribution.
Distribute wallets to slot technicians, count and record time.
Count money from poker and blackjack tournaments and make up envelopes with various winning amounts.
Send chips out to appropriate tables and complete credits when needed.
Print report for table closing inventory.
Payout jackpots and verify W2G’s & foreign taxable (1042S) information on a MTL, make correct copies and record Title 31 information.
Complete daily time sheets and verify teller’s sign-in times when needed.
Credit POS and tip amounts to vault at shift’s end.
Exchange redemption window chips, checks, jackpots and slot ticket money for cash from vault.
Distribute slot tickets to attendants.
Supply redemption window and ticket redemption machine with both currency and coin and fill RBG 1 & 2 with coin and cash as needed.
Pull tickets from ticket redemption machine to balance money and tickets.
Pull money from RBG when needed.
Perform maintenance on ticket redemption machine/RBG when break-downs occur and assist customers with shortages / fill ATM’s as needed and balance out.
Count out cashiers at end of shift.
Count and balance vault at the end of each supervisor’s shift.
Run all money from count team (bill acceptors and tables), verify coin from count team and complete paperwork for accounting.
Process weekly deposit.
Balance redemption window and end of each day.
Record daily tip deposits in vault book.
Add up POS and tip record sheets.
Complete all probationary and yearly reviews for tellers.
Handle safety deposit boxes if requested by customer.
Verify poker fill at closing.
Verify 4K till and handle Bad Beat payout.
Cash Checks for entertainment when necessary.
In absence of count team, accept emergency coin and bill acceptor drops from slots and security.
Inform customers what to do with forgotten slot tickets.
Count full re-load bags and re-pack vault to impressed amounts.
Complete exchanges at teller window throughout shift to maintain filled tills.
Complete accurate counts of chips exchanged.
Payout jackpots and re-add jackpot slips for accuracy.
Maintain Title 31 sheet throughout the shift for transactions.
Record stiff sheets for pits.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: One year current Casino experience and previous Teller experience. Previous supervisory experience preferred. Excellent math skills to be able to handle large volumes of money.
Knowledge: Must have knowledge of cage and casino policies and procedures.
Skills and Abilities: Must be able to remain patient, work in a fast paced environment and handle high stress situations as they present themselves. Must be adaptable to work with different personalities and be understanding to all situations. Ability to give direction to staff as needed. Must prove to be an honest, trustworthy, respectful, an understanding person with a positive outlook. Must have proven customer service skills and strong organizational/interpersonal skills. Must be flexible to work any day/any shift, weekends and holidays. Confidentiality is of the utmost importance, will be required to sign a confidentiality agreement.

TOOLS AND EQUIPMENT USED:
Coin sorter, currency counter, calculator, copy machine, computer, carts, TAM and phone/paging system and ATM’s.

Stand/walk for 7 hours of an 8-hour shift.
Sit for up to 1 hour of an 8-hour shift.
Lift and carry up to 30 pounds occasionally throughout an 8-hour shift.
Use both right/left hands for repetitive motion, performing simple grasping, pushing, and pulling.
Bend, squat, kneel, reach, twist, and rotate as needed during shift.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Vault / Cage Teller

OPENING DATE: 08/21/23
CLOSING DATE: OPEN
WAGE: $13.00 – 3rd SHIFT DIFFERENTIAL
HOURS: FULL & PART TIME POSITION(S); MUST BE FLEXIBLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

When working in the cage area, responsible for taking in coin and making exchanges as requested for money or tokens. Track Title 31 (will be trained upon hire), keep cage window supplied with what is needed and required.
Sign for key and till and complete correct paperwork.
Count till. (Responsible for money and key)
Read teller information logbook daily and memos to keep up to date.
Take in loose coin for customers and exchange for currency/coin.
Complete money exchanges with customers.
Scan slot tickets from customers and redeem for cash.
Redeem gaming chips from customers in exchange for cash.
Assist with Chip checks for other tellers.
Perform Check Cashing for patrons through computerized system software.
Perform debit/credit card cash advances for patrons through computerized system software.
Cash Island and Hannahville checks.(these are not run through check cashing software.)
Cash Island Club Gift Certificates.
Track Title 31 transactions when required. (will be trained upon hire)
Inform other Tellers on tracking.
Complete a Title 31 form (MTL) when a customer has reached a certain amount.
List all checks cashed on Check Cashing log.
Perform money exchanges with other departments.
Payout petty cash and payroll advance transactions when required.
Run loose coin for other departments.
End of shift or when necessary, print report on tickets redeemed.
Sell tickets with report ran to exchange for money with back cage.
Run reports on checks & cash advances and to exchange for cash with back cage.
Assist in training new Tellers.
Keep cage window/till supplied with what is needed and required.
Keep area neat and clean, sweep and dust cage area, vacuum carpet and clean counter tops.
Fill printers, calculators and copier with paper as needed.
Change paper in coin machines as needed.
Ensure that coin machines are cleared and bags are on at beginning of shift.
Clean coin machines daily. Record any problems with the coin machine.
Make copies of any forms or paperwork that is needed.
Complete a form for found money when needed and make a copy.
Distribute Safety Deposit boxes as requested by patrons who want one.
Answer phones calls and transfer as necessary.
Cover and lock till when away from your window.
Answer customer questions or concerns, supply with Customer Complaint Form if requested.
Direct customers in the right direction when asked for assistance.
Provide superior customer services to both internal and external customers by being polite/courteous.
When computers are down must perform manual functions as follows:
- Redeem tickets up to approved designated amount, if higher, need slot attendant or tech to verify before redeeming and log them. When computer system is back up and running again, then redeem tickets through system.

When working in the Back Cage the following duties are perform are performed;

Collect tips from other departments and count them.
Collect POS deposits that are not dropped into the RBG Machine from other departments.
Complete money exchanges with Island Oasis and Hannahville Pharmacy.
Distribute cards and dice. (Supervisor logs in book)
Verify chips from Poker Tournaments.
Fill envelopes with money for Poker Tournaments.
Clean dirty and /or wet coin and chips as necessary.
Accept from Slots bill acceptor money that is dropped and put aside for Count Team.
Distribute chip fills for gaming tables, call Security, sign and complete paperwork.
Distribute money to slot attendant for payouts/jackpots.
Taxable; make copy of Driver’s License and original slot ticket, have customer fill out a W-9. Make sure customer information on W-2G matches info on license and W-9 form and pay slot attendant jackpot amount.
Distribute and track tills and keys for other departments.
Count money and coin fills for redemption window.
Exchange money with front line teller.
Cash in and record chips, slot tickets, checks and coin machine receipts with cashiers.
Track tickets redeemed from cashiers.
Distribute and track wallets issued to Slot Techs and count money when wallets are returned.
Give (clear box) 4K Jackpot box to Security for Poker.
When computers are down must perform manual functions as follows:
- Log tickets manually on paper when computer will not accept them.
- Complete manual jackpots and fill slips when system goes down.
- When system is back up and running: enter all information that has been performed manually.
Repack Tills at end of shift. Sign paperwork and keep track of till at shifts’ end, turn paperwork into management.
All other duties as assigned by Department Director or Supervisors.

DESIRED QUALIFICATIONS:
Education: High School Diploma or GED
Experience: Must have previous cash handling experience along with customer service experience.
Skills and Abilities: Must be flexible and available to work any day, any shift, weekends and holidays. Must be willing to work overtime and come in extra days if needed. Must have the ability to work in a team environment, having strong interpersonal skills and good communication skills. Must be an organized person with the ability to multi-task. Must have neat, legible penmanship. Must be good with numbers and have cash handling experience.

TOOLS AND EQUIPMENT USED:
Coin sorter, currency counter, calculator, copy machine, computer and phone/paging system.

Stand/walk for up to 7 hours of an 8-hour shift.
Sit for up to 1 hour of an 8-hour shift.
Lift and carry up to 30 pounds frequently during an 8-hour shift.
Must be able to use both right/left hands for repetitive motion in an 8-hour shift.
Must be able to bend, squat, kneel, reach, twist, rotate, and crawl as needed during an 8-hour shift.
Depending on daily activities, all requirements during an 8-hour shift may be higher or lower than listed above.

VIP Services Host

OPENING DATE: 08/23/23
CLOSING DATE: OPEN
HOURS: FULL & PART TIME POSITION(S); HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $15.00

ESSENTIAL DUTIES AND RESPONSIBILITIES:

VIP Services Host must maintain working knowledge of the day to day operation within the Island Club, Communicate closely with Island Club Supervisors, Coordinators and Hosts.
Assist with Island Club functions as requested by Island Club Supervisors or Coordinators.
Provide superior customer service to all gaming patrons to ensure a superior entertainment experience.
Develop a personal relationship with high level players and those that have potential of becoming a high level player by floor contact, keeping in touch by phone, letter and/or e-mail.
Maintain profiles of higher-level players to ensure all members of VIP Services staff know the players and how to serve them.
Maintain close communication with the Marketing Director, Players Service Manager, and Executive Host on the development needs of higher-level players.
Assist in development and implementation of incentives for higher-level players such as special services, outings and events.
Rate and track higher-level players for complimentary services. Prepare direct mail pieces and make offers to high end players to promote return visits.
Assist in maintaining database for higher-level players.
Extensive reporting and analyzing of high-level players to identify pursue and have day-to-day knowledge of player activity.
Complete on demand reporting requested by senior and upper management.
Receive and resolve customer complaints from the Gaming Facility.
Maintain knowledge of and promote all upcoming promotions and Casino events.
Reprint lost cards requested by the player/customer.
Edit existing player accounts with up-to-date personal information and demographics.
Adjust existing VIP Player accounts to reflect the correct level achieved and explain in detail level benefits and what is expected of the player to maintain levels or move up as well as the results of not maintaining current levels.
Report all duplicate accounts on merge sheets.
Prepare and fulfill all amenity requests for VIP Players as well as general customers.
Recognize VIP player birthday and anniversaries with the appropriate benefits entitled to the player utilizing Custom Point for cards.
Issue point redemption requested in VIP Services.
Issue drink coupons, ticket comps, meal comp and hotel comps within guidelines, to VIP gaming patrons as well as general customer as requested by gaming floor managers.
Maintain proper documentation and necessary information for proper reporting of VIP Players amenities to marketing management.
Maintain hotel reservations for VIP Players.
Check-In VIP guests for hotel reservation in VIP Services.
Order flowers and/or send card for VIP players or dedicated customers pertaining to death in the family, illness, etc.
Maintain a reasonable amount of floor time within a working shift. Administer services to VIP Players to enable customers to continue to game. The floor is monitored for possible high rollers as well as any special requests or questions that customers may approach a host with while gaming on the floor.
Work closely with other departments to assist in promotions, customer complaints or other duties requested by the department that entails delivery of customer service.
Receive phone calls on general golf information. Take all tee time for stay and play packages for Sweetgrass, Sage Run, Greywalls, and Timberstone. Book all hotel reservations and prepare necessary paperwork for stay and play packages for the customer.
Work closely with all golf staff to ensure a pleasant trip to Sweetgrass and Sage Run.

DESIRED QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Minimum 2 years current and consecutive Island Club experience and/or 3 years consecutive proven customer service experience.
Knowledge: Computer knowledge required with an emphasis on Excel.
Skills and Abilities: Must have the ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions and deadlines. Must have excellent interpersonal communications skills. Must have the ability to lead by example with superior customer service. Must be able to quickly master new or job specific programs. Must be available to work any day/any shift, holidays and weekends.

TOOLS AND EQUIPMENT USED:
Must be efficient with general office equipment such as; computer, printers, copy machine, fax machine, postage machine, keno counter, lnfogenesis cash register, card embosser, two-way radios and telephone/paging system.

Stand/walk for 90% of shift. Sit for 10% of shift.
Lift and carry 5-20 pounds frequently during shift. Lift and carry 30 pounds occasionally during shift.
Must be able and willing to walk as a fast pace throughout the casino during shift.
Must be able to frequently bend, squat, kneel, twist, and rotate as needed during an 8-hour shift.
Depending on daily activities, all requirements during a shift may be higher or lower than what is listed.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environment on the Gaming Floor can be highly stressful and fast paced. The noise level can be extremely high with excessive exposure to cigarette smoke.

How To Apply

To apply for any of the positions listed above, please complete an application for employment and return it via email, U.S. Postal service, or in person to the Human Resources Office located inside the Island Resort & Casino. The entrance to Human Resources is located to the right of the Bingo Hall.

Applications may be emailed to: hr@islandresortandcasino.com

Applications may be mailed to:

Island Resort & Casino
Attn: Human Resources
W 399 Hwy 2 & 41
PO Box 351
Harris, MI 49845

Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

To fill out an Application for Employment, download it to your computer. Open the file in Adobe Reader and click on “Fill & Sign” to complete.

Download Application

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Cashier - The Reef

Convention Set Up

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VIP Services Host

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