Employment

Potential Employees

Thank you for visiting the Island Resort & Casino’s employment website. Wholly owned and operated by the Hannahville Indian Community, the Island Resort & Casino has been an industry leader in entertainment for over 20 years. We take pride in our commitment to customer service and the ability to provide each of our guests with their “total experience”. As a continuously growing enterprise, we are constantly seeking talented and motivated individuals who can contribute to the overall success of our organization.

The Island Resort & Casino is pleased to offer a highly competitive compensation package coupled with a diverse assortment of health and work-life benefits that allow our employees to meet their financial obligations, maintain health and wellness, prepare for retirement and maintain a balance between work and home.

Benefits

Based on eligibility, compensation packages can include:

  • Competitive wages and salaries.
  • Access to income protection programs such as life, disability & accidental death & dismemberment insurance.
  • Comprehensive wellness program.*
  • 401k retirement plans.*
  • Comprehensive health benefits.*
  • Paid holidays, leave-of-absence policies and vacation opportunities.*

*Eligibility requirements apply.

Employment Statement To Applicants

In order to work at the Island Resort and Casino you:

  • Must be 18 years of age or older.
    * Select positions available for persons 16-17 years of age. Contact H.R. directly at 906-723-2040 for further details.
  • Have the legal right to work in the United States.
  • Must present proof of identity and employment eligibility.
  • Comply with Hannahville Indian Community’s Drug & Alcohol Free Workplace Policy.

The Island Resort and Casino will keep all applications turned in, on-file for six (6) months. However, only applicants who have updated for a specific position in the past thirty (30) days will be considered for an interview. It is the applicant’s responsibility to call or stop in Human Resources to update their application with new or different information (Examples included: new phone number or update for a job posting).

Applicants will only be considered for positions that are listed on the application. If the application states “any”, the applicant may not always be considered for a position. A listing of positions can be found below.

Spa Coordinator
Hours: 
Part-time position(s). Must be flexible and available for all shifts, holidays and weekends.
Wage: 
$11.25/hour
Qualifications: 

Education:

  • High School Diploma or GED. Cosmetology, Massage, Esthetician, or Spa related field preferred.

Experience:

  • Minimum of 2 years in spa/hospitality industry
  • Knowledge of software, scheduling & billing.

Skills and Abilities:

  • Must be detail-oriented and have ability to multi-task.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math and money handling skills.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication, listening and computer skills.
  • Must be a team player.

TOOLS AND EQUIPMENT USED:

  • Computer, POS system

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for up to 8 hours of an 8-hour shift.
  • Walk for up to 8 hours of an 8-hour shift.
  • Sit for up to 3 hours of an 8-hour shift.
  • Lift and carry up to 5-20 pounds frequently.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed.
  • Ability to use both right/left hands for repetitive motion performing simple grasping, pushing, pulling, and fine manipulation.
Duties: 
  • Properly open and close spa each day according to Standard Operating Procedures.
  • Accurately book, change and cancel spa appointments.
  • Acknowledge and greet everyone who enters and leaves spa facilities.
  • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
  • Utilize spa computers with skill and proficiency.
  • Maintain a Spa Desk Bank.
  • Answer the phone promptly and use the guest’s name throughout the phone conversation.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Maintain a clean; safe, fully stocked and well organized work area.
  • Assist guests with appropriate retail selections.
  • Handle product inquiries and returns professionally and courteously, ensuring complete guest satisfaction.
  • Regularly crosscheck physical inventory with computer inventory to manage/avoid shrinkage and to ensure appropriate inventories are available.
  • Create and change product displays to promote various products, seasons and holidays.
  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Selection Guidelines

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Food & Beverage Shift Supervisor

OPENING DATE: 3/06/20
CLOSING DATE: OPEN
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS.
WAGE: CH 10

ESSENTIAL DUTIES AND RESPONSIBILITIES:
– Resolve customer complaints/concerns regarding customer service.
– Assist with scheduling of adequate staff, assign work duties.
– Oversee training for staff in customer service, work procedure and policy.
– Observe and evaluate staff and work procedures to ensure quality standards and excellent customer service.
– Make recommendations for improvements on employee performance and quality service.
– Record physical bar inventory at the beginning of each month
– Work closely with F&B Manager(s) and Food and Beverage Director on special events in bar lounge, convention center/bar, showroom and outdoor    catering events.
– Monitor all coupons, discounts and receipts, ensuring all sales are registered. Monitor all voids, refunds, and till procedures for accuracy and                procedure compliance.
– Other related duties assigned or requested by Food & Beverage Director and Manager(s).

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED
Experience: Minimum of 1 ½ years hospitality experience and previous supervisory experience preferred but not required.
Knowledge: Company policies and procedures after completion of orientation. Department policies and procedures after (90) day probationary period. Knowledge of resource allocation, problem resolution, production methods, and coordination of people
Skills & Abilities: Must have the ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communications skills. Must have the ability to lead by example with superior customer service. Must maintain strict confidentiality with all information. Must be available to work any day/any shift, holidays and weekends. Must have an excellent proven and documented attendance and tardy record.

TOOLS AND EQUIPMENT USED: Infogenesis P.O.S. (point of sale). Computer, printer, copy machine, fax machine, phone and paging system.

PHYSICAL DEMANDS:
– The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions       of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
– Stand/walk for 90% of shift.
– Lift and carry up to 30 pounds while being able to perform the following functions; bending, squatting, reaching, twisting, and rotating repetitively.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Nail Technician
Hours: Part-time positions. Must be flexible and available for all shifts, holidays and weekends.
Wage: Based on experience
Qualifications:

The Nail Technician will perform professional nail, hand and foot treatments. Must possess a thorough knowledge of the nails, including a basic knowledge of hand and feet massage techniques and a neat application of polish. Must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings. Must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests.

Education: High School Diploma or GED. Current State of Michigan License and Certification

Experience: Must have minimum of 2 years Nail Technician experience in a Spa/Salon setting. Proven Retail Sales experience.

Knowledge: Spa and Salon experience, excellent customer service skills.

Skills and Abilities: Must have proven customer service and communication skills. Must be able to prioritize and handle several tasks at one time. Must be organized and able to work under pressure. Must maintain a neat, clean, and professional image. Must be available and willing to work any hours/any days.

TOOLS AND EQUIPMENT USED: Nail equipment: files, nail clippers, cuticle clippers

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for up to 8 hours of an 8-hour shift.
  • Walk for up to 8 hours of an 8-hour shift.
  • Sit for up to 8 hours of an 8-hour shift.
  • Lift and carry up to 5-20 pounds frequently.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed.
  • Ability to use both right/left hands for repetitive motion performing simple grasping, pushing & pulling.
Duties:
  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Convention Waitstaff
Hours: Part-time position. Must be available for all shifts/all days, weekends, holidays and special events.
Wage: $5.15 per hour + tips
Qualifications: 

Education: High School Diploma or GED.

Experience: Previous restaurant and food handling experience is preferred. Previous experience operating a cash register, waiting on customers, and/or bartending preferred.

Skills & Abilities: Must be flexible with days and hours available for work and must be available for mostly weekends. Must be able to work in a high stress environment. Must be able to multi-task and react to changing priorities along with being organized. Must be a team player with good communication skills and have proven dependability and reliability. Must have the ability to maintain a professional, friendly and courteous demeanor; Must maintain strict customer, co-workers and company confidentiality.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/ Walk for 90% of a shift.
  • Lift and carry up to 50 pounds repetitively during a shift without assistance.
  • Must be able to use both right/left hands for repetitive motion.
  • Must be able to bend, squat, kneel, reach, twist, and rotate repetitively during shift.

Depending on daily activities, all requirements during a work shift may be higher or lower than what is listed above.

Duties:
  • Provide superior customer service to all customers.
  • Maintain and complete prep-work as needed.
  • Set up and clean up of facility for events including dishware, glassware, silverware, linens and other amenities according to convention event.
  • Serve food and beverage including liquor, beer, wine, and other beverages to customers while following established procedures for making and serving of all drinks.
  • Till procedures including balancing of tills at end of event.
  • Other duties as assigned or requested by the Food & Beverage Director, Food & Beverage Managers, Convention Manager, Supervisor, and Leads.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Coral Reef Cashier
Hours: Part-time positions. Must be available to work all shifts, holidays and weekends. Must be willing to cross-train to work in all areas of food service.
Wage: $8.50 per hour + tips. Closing and 3rd shift: $1.00 per hour shift differential.
Qualifications:

Must have a high school diploma or G.E.D. Must be able to work in a fast paced environment. Must have previous experience working with the public and previous money handling experience.

Duties:
  • Greet customers in a pleasant/professional manner.
  • Take and serve customer orders and clear tables when customers are done.
  • Must have proper knowledge of till procedures and be accurate in the reconciliation of all receipts.
  • Must be willing to cross-train in all food and beverage areas.
  • All other duties as listed in complete job description and/or assigned by management.
  • Must be willing to cross-train to work in all areas of food service.

Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Line Cook - Conventions
Hours: Part time position. Must be available for all shifts, weekends and holidays
Wage: Based on experience
Qualifications:

Education: High School Diploma or GED.

Experience: One year minimum full menu cooking experience at a high volume restaurant or a culinary certificate or degree.

Knowledge: Knowledge of basic cooking skills and kitchen practices. Knowledge of company policies and procedures after completion of orientation. Department policies, procedures and recipes after (90) day probationary period. Safe food handling procedures including safe temperatures and cross contamination.

Skills & Abilities: Must have ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communication skills. Must be able to work any day/shift, holidays and weekends.

TOOLS AND EQUIPMENT USED: Stoves, grills, shams, mixers, food slicer, sharp knives, and dishwasher.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/walk for 90% of a shift.
  • Lift and carry 30 pounds while performing the following: bending, squatting, kneeling, reaching, twisting and rotating as required.
Duties:
  • Focus on the preparation of daily menu items to ensure the quality and consistency of daily products while contributing to the customers Total Experience.
  • Organize and clean all coolers, freezers and dry storage.
  • Follow all sanitation and safety procedures
  • Correctly operate and maintain all grills, fryers, broilers, ovens, shams and steamers.
  • Stock, clean, and sanitize your work station consistently throughout your shift
  • Follow and execute established recipes and procedures
  • Follow direction and guidance from Lead Cook, Sous Chef and Executive Chef
  • Follow all SOP’s for all menu item production
  • Contribute in a positive and creative manner with specials and promoting menu items
  • Display a positive attitude, good work ethic and team orientated mentality
  • If directed assist all other food service areas as needed or required.
  • All other duties as assigned.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Luggage Porter / Handler
Hours: Part-time positions. Must be available to work all shift, holidays and weekends.
Wage: $10.00 per hour + tips
Qualifications:

Education: High School Diploma or GED

Skills and Abilities: Must have the ability to present oneself in a professional, congenial and hospitable manner at all times. Must be a team player and communicate in a relaxed and calm manner with all customers.

TOOLS AND EQUIPMENT USED: Departmental radio equipment. Safety and precautionary equipment. Luggage cart operation. General office equipment and telephone systems.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must be able to stand for up to 2 hour intervals.
  • Must be able to bend, squat, reach, pull, push and lift up to 75 pounds occasionally and up to 50 pounds on a regular basis.
Duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Load / unload patron’s luggage, transport luggage as requested by Supervisor.

Perform in a professional manner at all times.

Other duties within the casino as assigned by Management.

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Bingo Runner / Caller
Hours: Part-time positions. Must be available to work all shifts, holidays and weekends. Must be willing to call Bingo.
Wage: $6.35 per hour + tips
Qualifications:
  • High School Diploma or GED
  • Basic computer experience preferred.
  • Basic knowledge of bingo operations. Knowledge and understanding of Casino policies and procedures after completion of orientation.
  • Must have proven customer service skills; Must have the ability to maintain a professional, friendly, and courteous demeanor and be able to handle high stress situations as they present themselves. Must have excellent verbal and written communication skills along with having strong interpersonal and organizational skills; Must have excellent mathematical skills. Must be a team player and have proven dependability and reliability. Must be flexible in the days and shifts available for work; Must be able to maintain a strict confidentiality with all information.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Shifts vary, Monday through Saturday / 7 hour shifts, Sunday / 12 hour shift.)

  • Lift and carry up to 5-10 pounds frequently and 50 pounds occasionally during a shift.
  • Use of both right and left hands for repetitive motion, performing simple grasping, pushing, pulling and fine manipulation.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed during the shift.
  • **All other physical requirements depend on which bingo function is being performed;
  • Stand/walk for 80% of shift while running bingo.
  • Sit for 80% of shift while calling bingo or in cashier position.
  • Depending on daily activities, all requirements may vary from what is listed above.
Duties:
  • Provide excellent customer service to customers, internal and external alike.
  • Sell bingo cards to customers and provide change if needed.
  • Verify winning numbers and do proper payout to winning customer.
  • Perform inventory of bingo cards issued for session.
  • Remain familiar with Player’s club earning/redemption procedures.
  • Ensure proper procedures are being followed for all games.
  • Keep bingo tables free and clear of used cards and other debris.
  • Perform data entry when needed.
  • All other duties as assigned.

The work environment that this position will deal with can become very noisy due to the number of customers present. Cigarette smoke must also be tolerated as for the level can become excessive.

When performing cashier position, must be able to work in confined work area with other co-workers present.

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

 
Line Cook - All Outlets
Hours: BASED ON QUALIFICATIONS
Wage: PART TIME POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS & HOLIDAYS.
Qualifications: 

Education: High School Diploma or GED.

Experience: Two years minimum of full menu cooking experience or a culinary certificate or degree.

Knowledge: Knowledge of basic cooking, food ordering, and leadership skills. Knowledge of company policies and procedures after completion of orientation. Department policies, procedures and recipes after (90) day probationary period. Safe food handling procedures including safe temperatures and cross contamination.

Skills & Abilities: Must have ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communication skills. Must be able to work any day/shift, holidays and weekends.

TOOLS AND EQUIPMENT USED: Stoves, grills, shams, mixers, food slicer, sharp knives, and dishwasher.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/walk for 90% of a shift.
  • Lift and carry 30 pounds while performing the following: bending, squatting, kneeling, reaching, twisting and rotating as required.
Duties:
  • Focus on the preparation of daily menu items to ensure the quality and consistency of daily products while contributing to the customers Total Experience.
  • Organize and clean all coolers, freezers and dry storage.
  • Follow all sanitation and safety procedures
  • Correctly operate and maintain all grills, fryers, broilers, ovens, shams and steamers.
  • Stock, clean, and sanitize your work station consistently throughout your shift
  • Follow and execute established recipes and procedures
  • Follow direction and guidance from Lead Cook, Sous Chef and Executive Chef
  • Follow all SOP’s for all menu item production
  • Contribute in a positive and creative manner with specials and promoting menu items
  • Display a positive attitude, good work ethic and team orientated mentality
  • If directed assist all other food service areas as needed or required.
  • All other duties as assigned.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Food & Beverage Cashier (All Outlets)
Hours: Part-time positions; available for all shifts, weekends and holidays
Wage: Depending on outlet
Qualifications:

MUST BE WILLING TO CROSS-TRAIN TO WORK IN ALL AREAS OF FOOD SERVICE.

Education: High School Diploma or GED.

Experience: Previous restaurant and food handling experience is preferred. Previous experience operating a cash register, with basic cash handling skills, preferred and basic computer knowledge. On the job training is provided.

Knowledge, Skills & Abilities: Must be able to multi-task and react to changing priorities along with being organized. Must be a team player with good communication skills and have proven dependability and reliability. Must have the ability to maintain a professional, friendly and courteous demeanor. Must be flexible with days and hours available for work. Must be able to handle high stress situations and make quick decisions and sound judgment calls as they present themselves. Must maintain strict customers, co-workers, and Company Confidentiality.

TOOLS AND EQUIPMENT USED: Cash register, coffee maker, waffle cone maker, pop dispenser, liquor control system, cash validator, telephone/paging system and other equipment that is normally used in the day-to-day operation of a restaurant.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/ Walk for 90% of a shift.
  • Lift and carry up to 50 pounds repetitively during a shift without assistance.
  • Must be able to use both right/left hands for repetitive motion.
  • Must be able to bend, squat, kneel, reach, twist, and rotate repetitively during shift.
  • Depending on daily activities, all requirements during a work shift may be higher or lower than what is listed above.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Must have ability to work in a confined work area. The working condition can become very warm and extremely busy. Must be able to tolerate constant interruptions, large crowds, excessive smoke and noise. Must be able to handle busy periods with multiple customers while staying calm and working efficiently. Must be able to work alone and unsupervised.

Duties:
  • Provide superior customer service to customers.
  • Take and document reservations.
  • Buss tables, accept and deliver food orders.
  • Follow till procedures as established, paying close attention to all discounts, coupons, club redemptions, department charges, direct billing, credit cards and room charges.
  • Stock inventory and perform general cleaning of dining area.
  • Complete prep work as needed.
  • Reconcile tills and complete reports accurately.
  • Other related duties assigned or requested by Director, Manager, and Assistant Manager.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Line Cook - Firekeeper's
Hours: Part-time position(s); Must be available for all shifts, weekends and holidays. (Positions in all kitchens)
Wage: Based on experience
Qualifications:

Education: High School Diploma or GED.

Experience: One year minimum full menu cooking experience at a high volume restaurant or a culinary certificate or degree.

Knowledge: Knowledge of basic cooking skills and kitchen practices. Knowledge of company policies and procedures after completion of orientation. Department policies, procedures and recipes after (90) day probationary period. Safe food handling procedures including safe temperatures and cross contamination.

Skills & Abilities: Must have ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communication skills. Must be able to work any day/shift, holidays and weekends.

TOOLS AND EQUIPMENT USED: Stoves, grills, shams, mixers, food slicer, sharp knives, and dishwasher.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/walk for 90% of a shift.
  • Lift and carry 30 pounds while performing the following: bending, squatting, kneeling, reaching, twisting and rotating as required.

 

Duties:
  • Focus on the preparation of daily menu items to ensure the quality and consistency of daily products while contributing to the customers Total Experience.
  • Organize and clean all coolers, freezers and dry storage.
  • Follow all sanitation and safety procedures
  • Correctly operate and maintain all grills, fryers, broilers, ovens, shams and steamers.
  • Stock, clean, and sanitize your work station consistently throughout your shift
  • Follow and execute established recipes and procedures
  • Follow direction and guidance from Lead Cook, Sous Chef and Executive Chef
  • Follow all SOP’s for all menu item production
  • Contribute in a positive and creative manner with specials and promoting menu items
  • Display a positive attitude, good work ethic and team orientated mentality
  • If directed assist all other food service areas as needed or required.
  • All other duties as assigned.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Signature Subs & Pizza Crew Member
Hours: Part-time positions; Must be available to work all shifts, weekends & holidays.
Wage: $9.50/hour + tips
Qualifications: 

EDUCATION & EXPERIENCE: High School Diploma or GED. Experience in the food service industry preferred. On the job training is provided.

KNOWLEDGE, SKILLS & ABILITIES: Must have the ability to maintain a professional, friendly, and courteous demeanor. Must be able to handle high stress situations as they present themselves. Must be able to multi-task and react to changing priorities along with being organized. Must be a team player and have proven dependability and reliability.

TOOLS AND EQUIPMENT USED: Pizza ovens, food slicer, sharp knives, microwave and point of sale.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/walk for up to 90% of a shift.
  • Lift and carry up to 30 pounds repetitively and 50 pounds occasionally during each shift without assistance.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as required while carrying 30 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

  • Fast paced environment and stressful situations with deadlines.
  • Work in close proximity with other co-workers in a confined work area.
  • Variation of temperature conditions to include warm conditions and hazard of burns and cuts.
  • Must be flexible in the days and shift available for work.
  • Noise level is moderate

 

Duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prepare daily menu items following established procedures and written recipes ensuring the quality and consistency of daily products while providing superior customer service to external and internal customers.
  • Follow established till procedures when ringing up sales. Properly and accurately handles money, checks, and other types of payment received including applying discounts and coupons appropriately. Reconcile tills at close of shift and complete reports accurately.
  • Performs housecleaning duties necessary to maintain store cleanliness and basic upkeep and/or cleaning of all equipment in store.
  • Maintain open communication with co-workers and management, verbally and written by using daily communication log.
  • Stock and maintain order and cleanliness of all coolers, freezers and dry storage.
  • Proper use and maintenance of all pizza ovens, food slicer, sharp knives, microwave and point of sale.
  • Cross train for other food service areas as needed or assigned.
  • Follow established company and department policies and procedures.
  • Other duties as assigned by Food & Beverage Director, Food & Beverage Manager(s) Executive Chef(s) and Outlet Manager and Lead(s).

 

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Line Cook Trainee
Hours: Part-time position(s); Must be available for all shifts, weekends and holidays.
Wage: $10.00/hour
Qualifications:

Education: High School Diploma or GED.

Experience: No formal cooking experience necessary; Must have the desire to learn the art of cooking and new recipes.

Knowledge: Knowledge of company policies and procedures after completion of orientation. Department policies, procedures and recipes after (90) day probationary period.

Skills & Abilities: Must exhibit a positive attitude and have the ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communication skills. Must be able to work any day/shift, holidays and weekends.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/walk for 90% of a shift.
  • Lift and carry 30 pounds while performing the following: bending, squatting, kneeling, reaching, twisting and rotating as required.
Duties:
  • Organize and clean all coolers, freezers and dry storage.
  • Follow all sanitation and safety procedures
  • Correctly operate and maintain all grills, fryers, broilers, ovens, shams and steamers.
  • Stock, clean, and sanitize your work station consistently throughout your shift
  • Follow and execute established recipes and procedures
  • Follow direction and guidance from Lead Cook, Sous Chef and Executive Chef
  • Follow all SOP’s for all menu item production
  • Contribute in a positive and creative manner with specials and promoting menu items
  • Display a positive attitude, good work ethic and team oriented mentality
  • If directed assist all other food service areas as needed or required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work in close proximity with co-workers in a confined area. Warm conditions and hazard of burns and cuts. Noise and smoke level is moderate.

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Guest Room Attendant
Hours: Part-time positions. Must be available to work all days, holidays and weekends.
Wage: $11.25 / hour + tips
Qualifications:

Education: High School Diploma or GED.

Experience: Previous housekeeping experience preferred, but training will be provided.

Knowledge: Previous commercial cleaning knowledge preferred.

Skills & Abilities: Must be able to work within time constraints under pressure in a physically demanding, fast paced environment. Must be self-motivated and have good public relation skills. Must be an active team player and demonstrate supportive behaviors towards peers and superiors.

TOOLS AND EQUIPMENT USED: Commercial and non-commercial carpet machines, vacuum cleaners, tile scrubbers, air compressors, commercial washers/dryers/ironers, FDU machine, computer, printer and interactive radios.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In an 8-hour shift, this employee will have the following physical demands placed upon them:

  • Stand/walk for 7 hours of an 8-hour shift.
  • Sit for 2 hours of an 8-hour shift.
  • Lift and carry up to 40 pounds frequently, during shift.
  • Move dressers and flip mattresses occasionally without assistance.
  • Must be able to push/pull a fully loaded supply cart up to 40 pounds.
  • Must be able to wear non-latex gloves for the cleaning rooms.
  • Must be able to use both hands for repetitive motions during shift performing simple grasping, pushing, pulling and fine manipulation.
  • Must be able to bend, squat, kneel, reach, crawl, twist, and rotate continuously during shift.

Must be able to work with the following cleaners:

Chlorine, acid, alkaline, alcohol, petroleum, chloride, and ammonia based products, flammable aerosols, spa/whirlpool cleaner, solvents and bleach.

Duties:
  • Responsible for cleaning hotel rooms and hotel department areas.
  • Stock supply cart with linen, amenities, and cleaning supplies as needed.
  • Sort linen before transporting to laundry and place soiled and hazardous linens into its proper place.
  • Clean rooms and run treatments according to standards.
  • Report needed room repairs.
  • Follow procedures for abandoned guest items.
  • Report for end of day assignments.
  • Assist staff complete room assignments.
  • Report all accidents, injuries and customer issues.
  • Accept quality/quantity control feedback.
  • Demonstrate good communication and team member behaviors.
  • Clean pool area and fitness areas.
  • Clean RV Park areas.
  • Perform quarterly spring-cleaning.
  • Flip and rotate mattresses.
  • Clean AC/heat units.
  • Clean carpets.
  • Service assigned vacuum cleaner.
  • Assist in laundry as directed.
  • Practice safety at all times and be observant of hazards.
  • Fill in when necessary to perform Room Checker duties.
  • Perform other duties as assigned.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Line Cook - 5 Bridges
Hours: Part-time position(s); must be available for all shifts, weekends and holidays.
Wage: Based on qualifications
Qualifications:

Education: High School Diploma or GED.

Experience: One year minimum full menu cooking experience at a high volume restaurant or a culinary certificate or degree.

Knowledge: Knowledge of basic cooking skills and kitchen practices. Knowledge of company policies and procedures after completion of orientation. Department policies, procedures and recipes after (90) day probationary period. Safe food handling procedures including safe temperatures and cross contamination.

Skills & Abilities: Must have ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communication skills. Must be able to work any day/shift, holidays and weekends.

TOOLS AND EQUIPMENT USED: Stoves, grills, shams, mixers, food slicer, sharp knives, and dishwasher.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/walk for 90% of a shift.
  • Lift and carry 30 pounds while performing the following: bending, squatting, kneeling, reaching, twisting and rotating as required.

 

Duties:

 

  • Focus on the preparation of daily menu items to ensure the quality and consistency of daily products while contributing to the customers Total Experience.
  • Organize and clean all coolers, freezers and dry storage.
  • Follow all sanitation and safety procedures
  • Correctly operate and maintain all grills, fryers, broilers, ovens, shams and steamers.
  • Stock, clean, and sanitize your work station consistently throughout your shift
  • Follow and execute established recipes and procedures
  • Follow direction and guidance from Lead Cook, Sous Chef and Executive Chef
  • Follow all SOP’s for all menu item production
  • Contribute in a positive and creative manner with specials and promoting menu items
  • Display a positive attitude, good work ethic and team orientated mentality
  • If directed assist all other food service areas as needed or required.
  • All other duties as assigned.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Experienced Blackjack Dealers
Hours: Part-Time Positions – must have previous blackjack experience & successfully pass required course
Wage: $9.45 during training period. $5.40/hour + tips upon successful completion of class
Qualifications:

Must complete all pre-employment eligibility requirements prior to the start of the class.

Education: High School Diploma or G.E.D. Must successfully complete Blackjack Class.

Experience: Blackjack experience preferred.

Knowledge: Knowledge of gaming policies and procedures.

Skills and Abilities: Must be able to work in a fast paced environment and handle high stress situations as they present themselves. Proven customer service skills, excellent math skills, and strong organizational and interpersonal skills and flexible to work any day/any shift.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for 45 minutes of every hour while at the blackjack table.
  • Sit 15-minutes every hour.
  • Use both right/left hands for repetitive motion, performing simple grasping, pushing and pulling for 45
  • minutes out of every hour.
  • Bend, squat, kneel, reach, twist, and rotate as needed during shift.
Duties:
  • Provide superior customer service to internal/external customers.
  • Ensure efficient operation of shift by performing the following:
    • Explain rules to players when opening tables, as required.
    • Maintain reasonable control of table by ensuring that no abusive language/ abusive action or
  • excessive consumption of alcohol by any/all players.
  • Collect and pay all bets correctly.
  • Ensure that all bets conform to the prescribed table limit.
  • Properly maintain chip tray and mark tray according to proper denominations.
  • Sign all paperwork that pertains to the drop box of the gaming table, along with verifying for accuracy.
  • Ensure card members are rated.
  • Maintain integrity of the game at the highest possible level.
  • Report all errors directly to the Floor Supervisor.
  • Watch/report suspicious activities of all customers and/or co-workers.
  • Follow all table procedures.
  • Attend all dealer meetings.
  • All other duties as assigned by Management.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environment on Gaming Floor can be very fast paced and highly stressful with extreme exposure to noise and cigarette smoke.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; Successful completion of Blackjack Class and job related tests. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Server
Hours: Part-time position(s).Must be available for weekends and holidays.
Wage: $5.15 per hour + tips
Qualifications:

Education: High School Diploma or GED.

Experience: Server experience preferred, but on the job training will be provided.

Knowledge: Knowledge and understanding of Company policies and procedures after completion of orientation. Knowledge and understanding of departmental policies and procedures upon completion of 90-day probationary period.

Skills & Abilities: Must have good interpersonal and communication skills along with being able to multi-task. Must be flexible with days and hours available for work. Must be able to make quick decisions and sound judgment calls. Must maintain strict customers, co-workers and company confidentiality.

TOOLS AND EQUIPMENT USED

Cash register, POS System, I.D. scanner/validator, currency scanner, specialty drink machines, beer taps, glass washers, coffee machines, soda dispenser, and telephone/paging system.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/walk for 90% of a 6 or 8 hour shift. (Depending on day/night shift)
  • Lift and carry up to 35 pounds repetitively during shift without assistance
  • Must be able to use both right/left hands for repetitive motion
  • Must be able to push a fully loaded bus cart weighing up to 50 pounds without assistance
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed during shift
  • Depending on daily activities, all requirements during a shift may vary from what is listed above
Duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide excellent customer service at all times
  • Adhere to serving etiquette as shown in 4 star training program
  • Maintain a clean work area at all times and assist other team members in their sections as needed
  • Always adhere to all company policies, procedures and licensing laws
  • Check customers identification to ensure that they meet minimum age requirements for consumption of alcoholic beverage
  • Know how to process/handle all discounts/coupons, club redemptions, comps, department charges, direct billing, credit cards and room charges
  • Carry out instructions given by the Shift Supervisor or Management Team

PERIPHERAL DUTIES:

  • Work to anticipate guest needs and exceed customer expectations
  • Keep up to date with current promotions and new products
  • Participate and contribute at team meetings
  • Assist with convention center activities upon request
  • Maintain personal knowledge by completing in-house training and workbooks
  • Other duties assigned by: Food & Beverage Director, Food & Beverage Managers and Shift Supervisors

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Line Cook - T. McC’s
Hours: PART TIME POSITION(S); MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS & HOLIDAYS.
Wage: Based on qualifications.
Qualifications:

Education: High School Diploma or GED.

Experience: One year minimum full menu cooking experience at a high volume restaurant or a culinary certificate or degree.

Knowledge: Knowledge of basic cooking skills and kitchen practices. Knowledge of company policies and procedures after completion of orientation. Department policies, procedures and recipes after (90) day probationary period. Safe food handling procedures including safe temperatures and cross contamination.

Skills & Abilities: Must have ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions. Must have excellent interpersonal communication skills. Must be able to work any day/shift, holidays and weekends.

TOOLS AND EQUIPMENT USED: Stoves, grills, shams, mixers, food slicer, sharp knives, and dishwasher.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand/walk for 90% of a shift.
  • Lift and carry 30 pounds while performing the following: bending, squatting, kneeling, reaching, twisting and rotating as required.
Duties:
  • Focus on the preparation of daily menu items to ensure the quality and consistency of daily products while contributing to the customers Total Experience.
  • Organize and clean all coolers, freezers and dry storage.
  • Follow all sanitation and safety procedures
  • Correctly operate and maintain all grills, fryers, broilers, ovens, shams and steamers.
  • Stock, clean, and sanitize your work station consistently throughout your shift
  • Follow and execute established recipes and procedures
  • Follow direction and guidance from Lead Cook, Sous Chef and Executive Chef
  • Follow all SOP’s for all menu item production
  • Contribute in a positive and creative manner with specials and promoting menu items
  • Display a positive attitude, good work ethic and team orientated mentality
  • If directed assist all other food service areas as needed or required.
  • All other duties as assigned.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer and requirements of the job change.

Lead Security Officer

OPENING DATE: 5/04/20
CLOSING DATE: OPEN
HOURS: FULL TIME POSITION(S) MUST BE AVAILABLE FOR ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: BASED ON EXPERIENCE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide supervision (guidance and direction) of security personnel in proper procedures of duties and training of security personnel assigned to their shift.
  • Overall security of patrons, employees and assets of the company.
  • Set an example in performance, dependability, customer service, and personal appearance for others to follow.
  • Complete weekly schedules, tardy/absenteeism forms and barrment forms as necessary.
  • Resolve subordinate problems/conflicts with counseling or disciplinary action.
  • Ensure that incident reports are completed properly and pertinent information is passed on.
  • Communicate with Managers, Supervisors, Surveillance, and Law enforcement agencies as needed.
  • Provide assistance/support to other departments as needed.
  • Provide emergency support for the following:
    • First response to medical incidents.
    • Evacuate/crowd control if necessary.
    • Bomb search if necessary.
  • Direct emergency situations when necessary.
  • Attend meetings with department manager and fellow supervisors to provide input and share information.
  • Perform security officer/dispatch as needed or requested.
  • Attend training as scheduled.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Must have 1-year Security experience. Knowledge of Company policies and procedures, emergency procedures and Minimum Internal Control Standards (MICS)
Required Training: Must be certified in First Aid, CPR and AED.
**All training is provided on site.
Skills and Abilities: Must possess leadership skills, effective communication skills both written and oral and be a team player. Must be able to speak clearly and have legible handwriting. Must be flexible with days and hours available for work. Must maintain strict confidentiality. Computer experience working with Microsoft Word and Excel preferred.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to handle constant interruptions, be able to make quick decisions and make sound judgment calls. Must handle high stress situations as they present themselves. The noise level can be extremely high with excessive exposure to cigarette smoke.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Guest Services / Shuttle Driver

OPENING DATE: 5/05/20
CLOSING DATE: OPEN
HOURS: PART-TIME POSITION(S); HOURS OF OPERATION ARE 8AM-3AM; MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 10.00 + TIPS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greet patrons and provide customer service.
  • Deliver and retrieve luggage to/from hotel rooms as requested by hotel staff or guests.
  • Follow policies and procedures in regard to patron’s coats and outerwear and perform coat check operations.
  • Deliver amenities to hotel rooms when requested by Supervisor.
  • Drive shuttle vans for pick up and drop off from RV park and at area participating motels. Provide other transportation services as directed.
  • Promote, keep up to date and maintain current knowledge on casino events.
  • Be knowledgeable of facility.
  • Perform duties in a professional manner at all times.
  • Report violations to Security when appropriate.
  • Check ID’s, issue wristbands to minors and ensure that alcohol does not leave the premises.
  • Assist with bus arrivals and departures.
  • All other duties as assigned by Management.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED
Experience: Must possess and maintain a current/valid chauffeurs license. Must meet all insurance carrier requirements.
Knowledge: Must know rules of the highway and have knowledge of vehicular systems and be able to detect deficiencies for repair.
Skills and Abilities: Must present oneself in a professional, congenial and hospitable manner at all times and provide excellent customer service. Must be a team player and communicate in a relaxed and calm manner with all customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to drive 8-10 hour shift in sometimes hazardous weather and road conditions.
  • Must be able to stand for up to 7 hours of an 8 hour shift.
  • Must be able to bend, squat, reach, pull, push and lift up to 60 pounds occasionally.
  • Lift up to 30 pounds multiple times when on floor duty.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be physically able to work under pressure and deadlines in a smoke and noise filled environment.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Bingo Cashier

OPENING DATE: 5/05/20
CLOSING DATE: OPEN
HOURS: PART-TIME POSITION(S). MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $7.00 / HOUR + TIPS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide excellent customer service to customers, internal and external alike.
  • Call bingo numbers/games clearly and concisely, keeping consistent timing of games.
  • Sell bingo cards to customers and provide change if needed.
  • Verify winning numbers and do proper payout to winning customer.
  • Perform inventory of all bingo cards issued for each session.
  • Operate cash register (point of sale).
  • Remain familiar with Player’s club earning/redemption procedures.
  • Reconcile all financial records for bingo tills.
  • Organize and accurately complete all paperwork for each session of bingo.
  • Ensure proper procedures are being followed for all games.
  • Keep bingo tables free and clear of used cards and other debris.
  • Perform data entry when needed.

MINIMUM QUALIFICATIONS:

Education: High School Diploma or GED
Experience: Basic computer experience preferred.
Knowledge: Basic knowledge of bingo operations. Knowledge and understanding of Casino policies and procedures after completion of orientation.
Skills and Abilities: Must have proven customer service skills. Must have the ability to maintain a professional, friendly, and courteous demeanor. Must be able to handle high stress situations as they present themselves. Must have excellent verbal and written communication skills along with having strong interpersonal and organizational skills. Must have excellent mathematical skills. Must be a team player and have proven dependability and reliability. Must be flexible in the days and shifts available for work. Must be able to maintain a strict confidentiality with all information.

TOOLS AND EQUIPMENT USED:

Cash register, POS (point of sale), bill counter, computer, printer, bingo console, electronic bingo units, phone and paging systems.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(Shifts vary, Monday through Saturday / 7 hour shifts, Sunday / 12 hour shift.)

  • Lift and carry up to 5-10 pounds frequently and 50 pounds occasionally during a shift.
  • Use of both right and left hands for repetitive motion, performing simple grasping, pushing, pulling and fine manipulation.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed during the shift.
  • **All other physical requirements depend on which bingo function is being performed;
  • Stand/walk for 80% of shift while running bingo.
  • Sit for 80% of shift while calling bingo or in cashier position.
  • Depending on daily activities, all requirements may vary from what is listed above.

SELECTION GUIDELINES:

Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

VIP Services Host

OPENING DATE:   5/15/20
CLOSING DATE:     OPEN
HOURS: FULL TIME POSITION(S); HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $ 10.75


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • VIP Services Host must maintain working knowledge of the day to day operation within the Island Club, Communicate closely with Island Club Supervisors, Coordinators and Hosts.
  • Assist with Island Club functions as requested by Island Club Supervisors or Coordinators.
  • Provide superior customer service to all gaming patrons to ensure a superior entertainment experience. 
  • Develop a personal relationship with high level players and those that have potential of becoming a high level player by floor contact, keeping in touch by phone, letter and/or e-mail.
  • Maintain profiles of higher-level players to ensure all members of VIP Services staff know the players and how to serve them. Maintain close communication with the Marketing Director, Players Service Manager, and Executive Host on the development needs of higher-level players.
  • Assist in development and implementation of incentives for higher-level players such as special services, outings and events.
  • Rate and track higher-level players for complimentary services.  Prepare direct mail pieces and make offers to high end players to promote return visits.
  • Assist in maintaining database for higher-level players.
  • Extensive reporting and analyzing of high-level players to identify pursue and have day-to-day knowledge of player activity.
  • Complete on demand reporting requested by senior and upper management.
  • Receive and resolve customer complaints from the Gaming Facility.  
  • Maintain knowledge of and promote all upcoming promotions and Casino events. Reprint lost cards requested by the player/customer.
  • Edit existing player accounts with up-to-date personal information and demographics.
  • Adjust existing VIP Player accounts to reflect the correct level achieved and explain in detail level benefits and what is expected of the player to maintain levels or move up as well as the results of not maintaining current levels.
  • Report all duplicate accounts on merge sheets.
  • Prepare and fulfill all amenity requests for VIP Players as well as general customers.
  • Recognize VIP player birthday and anniversaries with the appropriate benefits entitled to the player utilizing Custom Point for cards.
  • Issue point redemption requested in VIP Services.
  • Issue drink coupons, ticket comps, meal comp and hotel comps within guidelines, to VIP gaming patrons as well as general customer as requested by gaming floor managers.
  • Maintain proper documentation and necessary information for proper reporting of VIP Players amenities to marketing management.
  • Maintain hotel reservations for VIP Players.
  • Check-In VIP guests for hotel reservation in VIP Services.
  • Order flowers and/or send card for VIP players or dedicated customers pertaining to death in the family, illness, etc.
  • Maintain a reasonable amount of floor time within a working shift. Administer services to VIP Players   to enable customers to continue to game.
  • The floor is monitored for possible high rollers as well as any special requests or questions that customers may approach a host with while gaming on the floor.
  • Work closely with other departments to assist in promotions, customer complaints or other duties requested by the department that entails delivery of customer service.
  • Receive phone calls on general golf information.  Take all tee time for stay and play packages for Sweetgrass, Greywalls, and Timberstone.  Book all hotel reservations and prepare necessary paperwork for stay and play packages for the customer.
  • Work closely with all golf staff to ensure a pleasant trip to Sweetgrass.

 

DESIRED QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Minimum 2 years current and consecutive Island Club experience and/or 3 years consecutive proven customer service experience.
Knowledge: Experience preferred in Aristocrats Superplaymate and OmniView programs, Gift Certificate Manager, Infogenesis, Springer Miller, Club Prophet, Custom Point and Crystal Reports. Must have working knowledge of Microsoft Office.
Skills and Abilities: Must have the ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions and deadlines. Must have excellent interpersonal communications skills. Must have the ability to lead by example with superior customer service. Must be able to quickly master new or job specific programs. Must be available to work any day/any shift, holidays and weekends.

TOOLS AND EQUIPMENT USED: Must be efficient with general office equipment such as; computer, printers, copy machine, fax machine, postage machine, keno counter, Infogenesis cash register, card embosser, two-way radios and telephone/paging system.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Stand/walk for 90% of shift.
  • Sit for 10% of shift.
  • Lift and carry 5-20 pounds frequently during shift.
  • Lift and carry 30 pounds occasionally during shift.
  • Must be able and willing to walk as a fast pace throughout the casino during shift.
  • Must be able to frequently bend, squat, kneel, twist, and rotate as needed during an 8-hour shift.
  • Depending on daily activities, all requirements during a shift may be higher or lower than what is listed.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environment on the Gaming Floor can be highly stressful and fast paced. The noise level can be extremely high with excessive exposure to cigarette smoke.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3. 

Custodian

OPENING DATE: 5/18/20
CLOSING DATE: OPEN
HOURS: PART TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 11.25 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Dust, sweep, rake, vacuum, wash, strip, wax, polish, shampoo, buff, bonnet and extract areas, equipment and or furnishings.
  • Fill Product dispensers such as toilet paper, hand towels, soap, etc.
  • Empty and reline trash receptacles.
  • Bale and dispose of cardboard.
  • Perform service calls.
  • Table and chair setup / teardown.
  • Seasonal ice removal / snow shoveling / salting necessary areas and surfaces.
  • Safely contain, clean, remove and dispose of bodily fluid spills and/or discharge.
  • Properly communicate safety concerns and or service needs to designated personnel.
  • All other duties as assigned by Manager and/or Supervisory Staff

 

MINIMUM QUALIFICATIONS:
Education: Must have High School Diploma or G.E.D.

Experience: Previous custodial experience preferred

Knowledge: Must have a working knowledge of cleaning equipment and supplies

Skills and Abilities: Must be detail oriented. Must be flexible and willing to work any day any shift. Must be willing and able to exercise the principles and practices of excellent Customer Service.

 TOOLS AND EQUIPMENT USED:
Commercial carpet/ floor scrubbers, extractors, buffers, vacuums, mops, buckets, wringers, dusters, brushes, gloves, safety glasses, aerosol cans, spray bottles. Basic carpentry and plumbing tools. Snowplowing equipment, man-lifts and ladders.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The essential duties of this position are capable of generating the following physical demands.

  • Stand for up to 7 hours of an 8-hour shift.
  • Sit for up to 3 hours of an 8-hour shift.
  • Walk for up to 7 hours of an 8-hour shift.
  • Must be able to climb ladders and utilize man-lift equipment as needed.
  • Must be able to lift and carry up to 30 pounds frequently during an 8-hour shift.
  • Must be able to work with the follow cleaners on a daily basis: acid based, ammonia based, and chlorine based.
  • Must be able to wear rubber gloves during the cleaning of bathrooms and the clean up of bodily fluids.
  • Must be able to use both hands for repetitive motion for up to 7 hours of an 8-hour shift.
  • Must be able to frequently bend, squat, reach, twist, and rotate as needed with an 8-hour shift.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3. 

Golf Maintenance - Groundkeepers

OPENING DATE: 5/20/20
CLOSING DATE: OPEN
WAGE: $ 10.00
HOURS: PART-TIME SEASONAL POSITION(S); MUST BE ABLE AND WILLING TO WORK VARYING SHIFTS STARTING AS EARLY AS 5:00 AM, WEEKENDS ARE A MUST. MUST BE DEPENDABLE AND BE ABLE TO WORK FLEXIBLE HOURS.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Mow fairways, roughs, greens tees and aprons.
  • Rake sand traps with power rakes.
  • Aerate verticut and spike greens.
  • Operate sod cutter and fertilizer spreaders.
  • Mow rough with rotary mower.
  • Rake and maintain sand bunkers.
  • Maintain gas, oil and other equipment fluid levels daily and report equipment problems and failures to equipment manager immediately.
  • Set tee markers and cups on greens daily; maintain ball washers; replace tee towels and flags when needed; remove debris, sand and seed tee and drop area divots and clean flowerbeds. 
  • Water and fertilize tees, greens and fairways, and assist with any course project work including, but not limited to, construction of new greens, tees and fairways, grading and preparing soil base, lay sod and seed tees
  • Excavate and backfill ditches and trenches and repair and replace irrigation pipe. 
  • Responsible for wearing all provided safety equipment and abiding by all safety instructions for use of equipment.
  • Responsible for reporting to work in time and to be ready for work in a clean proper uniform.
  • Ensure that equipment cooling system is working at all times and report equipment problems or failures to the Equipment Manager immediately.
  • Operate mowers and string trimmers to trim greens, trees, around fence lines, banks, hillsides and cart path edges.
  • May be assigned to operate mowers, dump trucks, or other light motorized equipment.
  • All other duties as assigned 

EDUCATION & EXPERIENCE:

  • High School Diploma or GED. 
  • Sufficient experience to perform all required duties.
  • Valid driver’s license desired for some positions.

KNOWLEDGE, SKILLS & ABILITIES

  • Must have working knowledge of safe, efficient operation of tractors and other motorized equipment and must have knowledge of methods and materials used in grounds and landscape construction/maintenance work. 

  • Must have skills operating listed tools and equipment; 

  • Must be able to operate utility vehicles and light motorized equipment; 

  • Must be able to work in a variety of weather conditions; 

  • Must be able to follow oral and written directions; 

  • Must be able to provide exemplary customer service to all patrons; 

  • Must be able and willing to work varying shifts starting as early as 5:00 am and on holidays and weekends; must be dependable and able to work with flexible hours.


TOOLS AND EQUIPMENT USED: 

All equipment and tools related to the maintenance of the golf course such as, but not limited to, utility vehicles, golf carts, mowers, pesticide application equipment, irrigation and drainage systems, light trucks and any other motorized equipment.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Significant walking, bending, standing, crouching, pushing and carrying. Raking, shoveling, digging with hand tools. Must be able to lift up to 75 pounds and 100 pounds with assistance. 

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: The noise level may be high and there may be exposure to many cleaning supplies and pesticides that require Personal Protection Equipment (PPE). There will be exposure to a variety of weather conditions such as rain, heat, sun, pollen or other allergens.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Full Time Hotel Lodging Associate

OPENING DATE: 5/22/20
CLOSING DATE: 6/04/20
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.
WAGE: $ 10.75 / FULL TIME

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform all necessary functions and data entry of new and/or modified reservation, registration and account ledger information on the various office system equipment and software programs used.
  • Reconcile posted account balances to charges and credits entered.
  • Print, file and disseminate all required reports for the appropriate designated areas.Act as a liaison for guest inquiries.
  • Assume and provide positive support readily and enthusiastically, coordinate teamwork efforts within and across departments to fulfill company policy/procedure and mission statement goals.Implement and utilize emergency procedures when necessary.
  • Provide mature, hospitable and quality work while in the performance of duties.
  • Perform switchboard operations when required and necessary.
  • Fill in when necessary to perform Night Auditor duties.
  • Perform other duties as assigned.

    MINIMUM QUALIFICATIONS:

    Education: High School Diploma or GED. Must have completed a minimum of 2 years of courses in computer applications. General accounting/bookkeeping practices preferred or 5 years work related experience.

    Experience: Minimum 5 years of work related computer/accounting experience in an office setting and have had experience in working with the public. 

    Knowledge, Skills & Abilities: Proven knowledge of general office machines and a variety of basic to moderate computer software applications with general accounting practices desirable; Must have the ability and skills to problem-solve with sound and mature decisions while multitasking under a fast-paced environment. Must have the ability and skills to work under constant stress, time constraints and changes. Ability to work independently and actively participate as a team member. Must be able to communicate effectively and confidently with a diverse group of people and show initiative and responsibility. Must have the skills and ability to handle large sums of cash with integrity. Employee will be required to dress appropriately and be groomed professionally while on duty. Employee will be required to work rotating shift work including holidays, weekends and as needed on a call-in basis.

    TOOLS AND EQUIPMENT USED: General business machines in addition to credit card machines, electronic key card machines, point of sale systems and computer systems and applications.

    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In an 8-hour shift, this employee will have the following physical demands placed upon them:

  • Sit for 4 hours of an 8-hour shift.
  • Stand/walk up to 7 hours of an 8 hour shift.
  • Must be able to lift 25 pounds frequently and 50 pounds occasionally with assistance.
  • Push a loaded food cart or dish cart without assistance.
  • Must be able to bend, squat, kneel, reach, twist and rotate as needed.

    WORK ENVIRONMENT: 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Repetitive hand movements with data entry work. Employee will be required to work sitting and standing with a computer monitor for long periods of time. Must be able to bend, twist, kneel, and lift up to 25 pounds occasionally. SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3. 
Security Officer

OPENING DATE: 5/22/20       
CLOSING DATE:   6/04/20
HOURS: FULL TIME POSITION(S); MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: $ 10.75

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide overall security and safety for patrons, employees and assets.         
  • Provide escorts for a variety of items as needed.
  • Ensure company policy and procedures are followed; report violations.
  • Check ID’s, issue wristbands to minors, ensure that alcohol doesn’t leave the premises and ensure that no weapons are on premises.
  • Patrol outside watching for potential hazards and illegal activity. 
  • Assist with bus arrivals and departures.
  • Provide internal and external customer service.
  • Provide support during any scenario that presents itself; including medical incidents or any other natural or manmade emergency when necessary.
  • Assist other departments / agencies as requested and needed.
  • Assist in determining when a customer’s behavior must be addressed.

MINIMUM QUALIFICATIONS: Education:High school diploma or GED.

Experience: Security experience preferred. Previous experience working with the public. 
Required Training: Must successfully complete First Aid, CPR, AED, and department computer training. Must attend all mandatory training.  **All training is provided here on site.
Skills and Abilities: Must be flexible with days and hours available for work. Ability to pass a written test with a minimum  score of 60%.Must have excellent written and oral English communication skills. Must maintain strict confidentiality.Be able to make quick decisions and sound judgment calls.Must have excellent observation skills.Must be able to handle high stress situations.Must display and exercise honesty and integrity.Must be non-discriminatory in all actions.

TOOLS AND EQUIPMENT USED:
Radios, Medical Equipment, Jeep, Ranger and computer.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An employee could have the following physical demands placed upon them:
Stand/walk for up to 7 hours of an 8-hour shift.

  • Lift up to 30 pounds multiple times when on floor duty.
  • Must be able to use both right/left hands.
  • Must be able to use both right/left feet.
  • Must be able to bend, squat, kneel, reach, twist and rotate as needed.
  • Depending on daily activities, expectations may exceed what is listed above.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to handle constant interruptions. The noise level can be extremely high and there may be excessive exposure to cigarette smoke on the Gaming Floor. Employee could be exposed to inclement weather while on certain assignments.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume. Due consideration will be given to specialized education and experience. Candidates are subject to oral interview, reference checks, FBI background investigation. Job related test may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Retail Cashier

OPENING DATE: 1/30/20
CLOSING DATE: OPEN
WAGE: $ 10.00 / HOUR + TIPS
HOURS: PART-TIME POSITION(S) FOR APPROXIMATELY 24-28 HOURS A WEEK;  MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide superior customer service to our customers.
  • Accurate and timely registering of sales.
  • Complete cash register balance sheet.
  • Reconcile cash and cash items on hand to register totals.
  • Submit daily paperwork and cash drawer to security.
  • Restock inventory to shelves and displays for resale.
  • Perform physical inventory count according to prescribed policy.
  • Maintain appearance and cleanliness of retail area.
  • Complete payroll deduction forms for employees purchasing items from retail area.
  • Assist Retail Manager with inventory ordering.
  • Read communication log prior to the starting of each shift.
  • Complete closing duties checklist.
  • Prepare all pull-tab forms and pull-tab reconciliation sheets accurately and completely.
  • Handle all pull-tabs and forms in compliance with the Minimum Internal Control Standards. (MICS)
  • Request pull-tab inventory to sell throughout the shift.
  • Follow all company policies and procedures as assigned in the employee manual.
  • Maintain satisfactory qualifications for issuance of gaming license.

MINIMUM QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Must have previous retail experience, prior work experience showing punctuality, positive attendance record, and good work references. 
Knowledge: Must have basic cash handling and computer knowledge.
Skills and Abilities: Ability to be flexible in the days and shifts available for work, ability to work in a team environment as well as unsupervised, must possess effective communications skills.

TOOLS AND EQUIPMENT USED:
Computer, printer, cash register, fax machine, adding machine, and telephone/paging system.  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand for 2-3 hours of an 8-hour shift.
  • Walk less than 10% of an 8-hour shift.
  • Lift up to 15 pounds frequently and 30 pounds occasionally during an 8-hour shift.
  • Must be able to bend, squat, kneel, reach, twist, and rotate as needed during shift.
  • Depending on daily activities, all requirements during a shift may be higher or lower than listed above.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3. 

 

Guest Services Lead

OPENING DATE: 6/01/20
CLOSING DATE:   6/15/20
HOURS: FULL-TIME POSITION; MUST BE FLEXIBLE AND AVAILABLE FOR ALL SHIFTS, WEEKENDS & HOLIDAYS.
WAGE: $ 10.75 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Coordinate new hires, training, mentoring and achievement of job requirements.
  • Carry out directives of immediate supervisor and management team, have the ability to manage situations with professional discretion and discipline according to company policies in a respectful and conscientious manner, in the absence of the department supervisor.
  • Attend to the needs and requests of casino/hotel patrons as a welcoming ambassador representing the Island Resort & Casino.
  • Oversee the general operation of group and tour luggage coordination.
  • Maintain records and upkeep of all departmental vehicles in good working order.
  • Assist in all components of documentation, report writing and record keeping of departmental personnel files.
  • Assist in all aspects of the daily operation of the department.
  • Organize and schedule employee work and break assignments.
  • May be called upon to transport customers in shuttle van
  • Perform other duties as assigned.

    MINIMUM QUALIFICATIONS:
    Education:
    High School Diploma or equivalent. Minimum of 6 months current satisfactory performance in Guest Services Department or 2 consecutive years of customer service related work history with a proven good work record. Must obtain a valid driver’s license and obtain a Chauffeurs license by end of initial probation.
    Experience: Previous Supervisory experience preferred.
    Knowledge: Must be able to operate both automatic and standard transmission vehicles. Must possess basic computer knowledge of MS Office programs to include Excel spreadsheet formats. Skills & Abilities: Must project assertiveness, confidence and mature decision making skills and ability. Must have superior public relation skills and ability. Must be a team player and encourage growth and new learning abilities throughout the staff. Must be able work in a fast paced environment remaining calm under pressure, handle complaints in an effective, discreet and professional manner.TOOLS AND EQUIPMENT USED: Luggage cart operation, hand held radios and standard and automatic vehicle operation. General office equipment and telephone system.

    PHYSICAL DEMANDS: 
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Must be able to bend, squat, reach, pull, push and lift up to 60 pounds occasionally with assistance.Must be able to stand for up to 2 hour intervals at a time.
    Must be able to drive departmental vehicles under all weather conditions and adhere to safety standards and procedures.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be physically able to work under pressure and deadlines.  Generally the work environment is very busy and involves a high level of communication services.SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

Vault/Cage Teller

OPENING DATE: 6/03/20
CLOSING DATE: 6/16/20
WAGE: $ 10.75 
HOURS: FULL TIME POSITION(S); MUST BE FLEXIBLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS.             

ESSENTIAL DUTIES AND RESPONSIBILITIES:
When working in the cage area, responsible for taking in coin and making exchanges as requested for money or tokens. Track Title 31 (will be trained upon hire), keep cage window supplied with what is needed and required. 

  • Sign for key and till and complete correct paperwork.
  • Count till. (Responsible for money and key)
  • Read teller information logbook daily and memos to keep up to date.
  • Take in loose coin for customers and exchange for currency/coin.
  • Complete money exchanges with customers.
  • Scan slot tickets from customers and redeem for cash.
  • Redeem gaming chips from customers in exchange for cash.
  • Assist with Chip checks for other tellers.
  • Perform Check Cashing for patrons through computerized system software.
  • Perform debit/credit card cash advances for patrons through computerized system software.
  • Cash Island and Hannahville checks.(these are not run through check cashing software.)
  • Cash Island Club Gift Certificates.
  • Track Title 31 transactions when required. (will be trained upon hire)
  • Inform other Tellers on tracking.
  • Complete a Title 31 form (MTL) when a customer has reached a certain amount.
  • List all checks cashed on Check Cashing log.
  • Perform money exchanges with other departments.
  • Payout petty cash and payroll advance transactions when required.
  • Run loose coin for other departments.
  • End of shift or when necessary, print report on tickets redeemed.
  • Sell tickets with report ran to exchange for money with back cage.
  • Run reports on checks & cash advances and to exchange for cash with back cage.
  • Assist in training new Tellers.
  • Keep cage window/till supplied with what is needed and required.
  • Keep area neat and clean, sweep and dust cage area, vacuum carpet and clean counter tops.
  • Fill printers, calculators and copier with paper as needed.
  • Change paper in coin machines as needed.
  • Ensure that coin machines are cleared and bags are on at beginning of shift.
  • Clean coin machines daily. Record any problems with the coin machine.
  • Make copies of any forms or paperwork that is needed.
  • Complete a form for found money when needed and make a copy.
  • Distribute Safety Deposit boxes as requested by patrons who want one.
  • Answer phones calls and transfer as necessary.
  • Cover and lock till when away from your window.
  • Answer customer questions or concerns, supply with Customer Complaint Form if requested.
  • Direct customers in the right direction when asked for assistance.
  • Provide superior customer services to both internal and external customers by being polite/courteous.
  • When computers are down must perform manual functions as follows:
    Redeem tickets up to approved designated amount, if higher, need slot attendant or tech to verify before redeeming and log them. When computer system is back up and running again, then redeem tickets through system.

    When working in the Back Cage the following duties are perform are performed;

  • Collect tips from other departments and count them.
  • Collect POS deposits that are not dropped into the RBG Machine from other departments.
  • Complete money exchanges with Island Oasis and Hannahville Pharmacy.
  • Distribute cards and dice. (Supervisor logs in book)
  • Verify chips from Poker Tournaments.
  • Fill envelopes with money for Poker Tournaments.
  • Clean dirty and /or wet coin and chips as necessary.
  • Accept from Slots bill acceptor money that is dropped and put aside for Count Team.
  • Distribute chip fills for gaming tables, call Security, sign and complete paperwork.
  • Distribute money to slot attendant for payouts/jackpots.
  • Taxable; make copy of Driver’s License and original slot ticket, have customer fill out a W-9. Make sure customer information on W-2G matches info on license and W-9 form and pay slot attendant jackpot amount.
  • Distribute and track tills and keys for other departments.
  • Count money and coin fills for redemption window.
  • Exchange money with front line teller.
  • Cash in and record chips, slot tickets, checks and coin machine receipts with cashiers.
  • Track tickets redeemed from cashiers.
  • Distribute and track wallets issued to Slot Techs and count money when wallets are returned.
  • Give (clear box) 4K Jackpot box to Security for Poker.

    When computers are down must perform manual functions as follows:

  • Log tickets manually on paper when computer will not accept them.
  • Complete manual jackpots and fill slips when system goes down.
  • When system is back up and running: enter all information that has been performed manually.
  • Repack Tills at end of shift. Sign paperwork and keep track of till at shifts’ end, turn paperwork into management.
  • All other duties as assigned by Department Director or Supervisors.

    DESIRED QUALIFICATIONS:
    Education: High School Diploma or GED
    Experience: Must have previous cash handling experience along with customer service experience.
    Skills and Abilities: Must be flexible and available to work any day, any shift, weekends and holidays.  Must be willing to work overtime and come in extra days if needed. Must have the ability to work in a team environment, having strong interpersonal skills and good communication skills.  Must be an organized person with the ability to multi-task. Must have neat, legible penmanship. Must be good with numbers and have cash handling experience.

    TOOLS AND EQUIPMENT USED:
    Coin sorter, currency counter, calculator, copy machine, computer and phone/paging system.

    PHYSICAL DEMANDS: 
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    In an 8-hour shift, an employee will have the following physical demands placed upon them:

  • Stand/walk for up to 7 hours of an 8-hour shift.
  • Sit for up to 1 hour of an 8-hour shift.
  • Lift and carry up to 30 pounds frequently during an 8-hour shift.
  • Must be able to use both right/left hands for repetitive motion in an 8-hour shift.
  • Must be able to bend, squat, kneel, reach, twist, rotate, and crawl as needed during an 8-hour shift.
  • Depending on daily activities, all requirements during an 8-hour shift may be higher or lower than listed above.

SELECTION GUIDELINES:
Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required.  All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

How To Apply

To apply for any of the positions listed above, please complete an application for employment and return it to the Human Resources Office located inside the Island Resort & Casino. Entrance is located to the right of the Bingo Hall.

Applications can also be mailed to:

Island Resort & Casino
Attn: Human Resources
W 399 Hwy 2 & 41
PO Box 351
Harris, MI 49845

Employment selection will be made in accordance with the Hannahville Indian Community’s Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.

To fill out an Application for Employment, download it to your computer. Open the file in Adobe Reader and click on “Fill & Sign” to complete.

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